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Dynamic Sales Team Leader for B2B Operations in Gdańsk
hace 1 mes
Overview
">We are seeking a results-driven Sales Team Leader to lead our dynamic sales team in Gdańsk. This is an excellent opportunity to collaborate with top brands and drive business growth.
">About the Role
">This role is responsible for managing and motivating a high-performing sales team, ensuring exceptional client satisfaction and driving revenue growth. The ideal candidate will have a proven track record of leadership experience in sales operations, with a strong understanding of B2B sales operations and experience with sales KPIs.
">Key Responsibilities
">Performance Management: Continuously review and manage absenteeism and attrition for all Sales Advisors, ensuring return-to-work and exit interviews are conducted.
Monitor Performance: Oversee the work performance of all Sales Advisors and conduct quarterly performance reviews, along with monthly one-on-one meetings.
Recognition and Rewards: Ensure Advisors are recognized and rewarded for their outstanding achievements.
Goal Direction: Provide clear guidance aligned with the teams sales goals and foster open, two-way communication.
Team Environment: Cultivate a supportive and team-oriented environment where Advisors take pride in their work.
Employee Satisfaction: Implement and review actions from employee satisfaction surveys.
Coaching and Development: Coach, motivate, and develop Sales Advisors, offering opportunities for skill expansion and career growth.
Call Monitoring: Monitor Advisor calls to ensure quality and adherence to standards, whether via deskside or remote.
Client Communication: Ensure timely communication of any client or campaign issues to the Operations Manager.
Client Satisfaction Improvement: Take appropriate actions to enhance client satisfaction survey scores and implement GOS processes.
Requirements
">To succeed in this role, you will need:
- Excellent communication skills in English and C2 Polish.
- At least 1 year in sales operations or team leading (ideally in B2B), managing both internal and external stakeholders.
- Minimum of 3 years in a BPO or contact center environment.
- A vibrant and resolute personality to effectively lead and coach a team.
- Strong understanding of B2B sales operations and experience with sales KPIs.
- Ability to thrive in a fast-paced international environment, with a drive to make an impact and share best practices.
- Effective prioritization and time management skills, especially under pressure.
What We Offer
">In addition to a competitive salary package of approximately PLN 120,000 - PLN 150,000 per annum, we offer:
">Benefits
">Collaborate with Top Brands: Opportunity to work with leading brands in the market.
Competitive Compensation: Attractive remuneration package.
Healthcare Benefits: Access to private medical healthcare.
Engaging Role: Play a key role in shaping B2B sales for major partners.
Professional Development: Ongoing opportunities for professional growth.
Relocation Support: Assistance available if needed.
Dynamic Team: Join a dedicated and motivated team.
Modern Office: Work in a modern environment in Oliwa, equipped with advanced workstations, free beverages, and fresh fruit.
