Dynamic Sales Team Leader for B2B Operations in Gdańsk

hace 3 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

Overview

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We are seeking a results-driven Sales Team Leader to lead our dynamic sales team in Gdańsk. This is an excellent opportunity to collaborate with top brands and drive business growth.

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About the Role

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This role is responsible for managing and motivating a high-performing sales team, ensuring exceptional client satisfaction and driving revenue growth. The ideal candidate will have a proven track record of leadership experience in sales operations, with a strong understanding of B2B sales operations and experience with sales KPIs.

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Key Responsibilities

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Performance Management: Continuously review and manage absenteeism and attrition for all Sales Advisors, ensuring return-to-work and exit interviews are conducted.
Monitor Performance: Oversee the work performance of all Sales Advisors and conduct quarterly performance reviews, along with monthly one-on-one meetings.
Recognition and Rewards: Ensure Advisors are recognized and rewarded for their outstanding achievements.
Goal Direction: Provide clear guidance aligned with the teams sales goals and foster open, two-way communication.
Team Environment: Cultivate a supportive and team-oriented environment where Advisors take pride in their work.
Employee Satisfaction: Implement and review actions from employee satisfaction surveys.
Coaching and Development: Coach, motivate, and develop Sales Advisors, offering opportunities for skill expansion and career growth.
Call Monitoring: Monitor Advisor calls to ensure quality and adherence to standards, whether via deskside or remote.
Client Communication: Ensure timely communication of any client or campaign issues to the Operations Manager.
Client Satisfaction Improvement: Take appropriate actions to enhance client satisfaction survey scores and implement GOS processes.

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Requirements

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To succeed in this role, you will need:

  • Excellent communication skills in English and C2 Polish.
  • At least 1 year in sales operations or team leading (ideally in B2B), managing both internal and external stakeholders.
  • Minimum of 3 years in a BPO or contact center environment.
  • A vibrant and resolute personality to effectively lead and coach a team.
  • Strong understanding of B2B sales operations and experience with sales KPIs.
  • Ability to thrive in a fast-paced international environment, with a drive to make an impact and share best practices.
  • Effective prioritization and time management skills, especially under pressure.
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What We Offer

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In addition to a competitive salary package of approximately PLN 120,000 - PLN 150,000 per annum, we offer:

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Benefits

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Collaborate with Top Brands: Opportunity to work with leading brands in the market.
Competitive Compensation: Attractive remuneration package.
Healthcare Benefits: Access to private medical healthcare.
Engaging Role: Play a key role in shaping B2B sales for major partners.
Professional Development: Ongoing opportunities for professional growth.
Relocation Support: Assistance available if needed.
Dynamic Team: Join a dedicated and motivated team.
Modern Office: Work in a modern environment in Oliwa, equipped with advanced workstations, free beverages, and fresh fruit.



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