Russian Speaking Sales Team Leader for Gdansk Poland
hace 5 días
About the Role
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that helps businesses create positive, interactive, and successful customer interactions using a blend of human touch and technology.
We're looking for a Russian speaking Sales Team Leader to join their team in Gdansk, Poland. The ideal candidate will have native fluency in Russian both verbally and written, as well as a good command of English.
Key Responsibilities:
- Review and manage absenteeism and attrition for all Sales Advisors in the team
- Monitor work performance of all Sales Advisors, undertake quarterly performance reviews, and hold 1:1 monthly meetings
- Ensure Advisors are recognized and rewarded for outstanding achievements and performance
- Provide clear direction and guidance with the team's sales goals in mind
- Foster a culture of open and honest two-way communication
- Maintain an environment that supports teamwork
- Coach, develop, and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
- Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types
- E nsure accurate and timely communication of any client/campaign issues to the Operations Manager
- Take appropriate actions to improve client satisfaction survey scores
- Implement and improve processes
Requirements:
- Native/ fluent in Russian both verbal and written
- Good command in English
- At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders
- Rev Ops mindset
- At least 3 years of professional experience in a BPO/Contact Centre environment
- Vibrant and resolute personality to successfully lead and coach a team
- Understanding of B2B sales operations and experience with sales KPIs
- Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices
- Effective task prioritization and time management skills, especially under pressure
What We Offer:
- An opportunity to collaborate with top brands in the market
- Attractive remuneration package
- Private medical healthcare
- An engaging role in shaping B2B sales for key partners
- Ongoing professional development opportunities
- Relocation support (if necessary from outside of PL)
- A dedicated and motivated team
- A modern office environment, equipped with modern workstations, free beverages, and fruits
The estimated salary for this role is around €55,000 - €65,000 per annum, depending on experience and qualifications. This figure is based on the typical salaries for similar roles in Gdansk, Poland.
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