Technical Support Specialist
hace 2 semanas
Job Summary
">We are seeking a skilled Technical Support Specialist to join our team at Pragmatike. This role will involve providing timely and effective solutions to customers experiencing software and hardware issues.
About Us
">At Pragmatike, we specialize in human resources technology consulting. Our AI-powered software evaluates and analyzes skills, and matches job seekers with the best opportunities. We pride ourselves on being efficient, objective, and prompt in delivering results.
The Role
">As a Technical Support Specialist, you will be responsible for:
- Diagnosing and troubleshooting software and hardware problems using remote desktop connections and ticketing systems.
- Proactively monitoring infrastructure to identify potential issues and resolve them before they impact customer experience.
- Collaborating with cross-functional teams to address complex technical challenges and improve overall customer experience.
- Documenting technical support processes, solutions, and best practices for future reference and training purposes.
Requirements
">To succeed in this role, you will need:
- Bachelor's degree in Computer Science, IT, or Software Engineering, or minimum 2 years relevant work experience.
- Proven experience in diagnosing and resolving software and hardware issues.
- Strong familiarity with network troubleshooting, operating system configuration, and remote desktop tools.
- Excellent communication skills to explain technical concepts in simple terms.
- Customer-centric attitude and problem-solving mindset.
Preferred Qualifications
">A strong understanding of Microsoft Windows Server and Linux OS (Ubuntu) is preferred. Familiarity with Amazon Web Services such as Cloud Watch, EC2, VPC, S3, IAM, and core networking concepts like TCP/IP, Firewalls, NAT, and VPN is also desired.
Compensation
">The estimated salary for this position is $85,000 per year, depending on location and experience. We offer a competitive benefits package and opportunities for growth and development.
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