Maintenance Support Specialist
hace 17 horas
We are redefining the global maintenance landscape with an intelligent maintenance platform that revolutionizes how thousands of companies worldwide manage their operations and assets.
Your Mission:
- Provide high-quality technical assistance and advisory to users, ensuring quick and effective remote responses and solutions to functional issues.
- Evaluate the severity of incidents, analyze problems, run tests to determine impact (local or global), document issues, and escalate to the Product and Technology area if necessary while keeping customers updated.
We are seeking a skilled Maintenance Support Specialist - Digital Transformation Expert to join our team in Madrid, España. As a key member of our Customer Success team, you will be responsible for providing exceptional technical support to our customers, ensuring they achieve optimal service delivery and maximum value from our solution.
This is a permanent employment contract position with a competitive salary of approximately €45,000 per annum, plus benefits including a hybrid work model, performance bonuses, continuous learning opportunities, and a range of wellness initiatives.
To be successful in this role, you will need to possess excellent communication, interpersonal, and writing skills, as well as strong learning ability and curiosity to stay updated with new technologies.
Requirements- Professional degree in Systems, Informatics, Mechanical Engineering, or related fields.
- Native Spanish speaker (mandatory).
- Advanced English proficiency (mandatory).
- Excellent communication, interpersonal, and writing skills, especially for explaining complex technical concepts (mandatory).
- Strong learning ability and curiosity to stay updated with new technologies (mandatory).
- Permanent Employment Contract: Enjoy job stability with a permanent contract.
- Competitive Salary: Your salary will be aligned with the market standards.
- Hybrid Work Model: Split your time between 3 days at our coworking space in Alcobendas and 2 days working from home.
- Performance Bonus: Receive bonuses for achieving your goals.
- Continuous Learning: Personal and professional growth is one of our core values. We offer a study financing policy.
- Supplementary Health Insurance: Your health and well-being matter to us.
- Pet-Friendly Bonus: If you have furry friends, you'll receive a pet-friendly bonus because they're important to us too.
- Fitness Bonus: If you're into a healthy and active lifestyle, we offer a subsidy for your fitness activities.
- Wellness Sessions: Prioritize self-care with our 'Wellness Time' sessions designed to promote well-being.
- Birthday Off: We celebrate birthdays here You'll get a day off to enjoy your special day.
- Additional Marriage Leave: Planning to get married? You'll have extra days off to celebrate your wedding.
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