International Customer Claims Specialist in the Heart of Europe
hace 3 días
Are you a multilingual professional with excellent customer service skills and experience in claims management? Do you have a passion for resolving complex issues and ensuring customer satisfaction? We are seeking an International Customer Claims Specialist to join our team at NordicjobsWorldwide in Brno, Czech Republic.
**About Us**: As a leading multilingual recruitment specialist agency, we connect talented individuals from around the world with exciting job opportunities. Our clients come from various industries, and we have offices in multiple locations across Europe.
**Job Description**: As an International Customer Claims Specialist, your primary responsibility will be to manage and resolve customer claims with professionalism and fairness. You will investigate claims thoroughly, determine the appropriate course of action, and ensure compliance with company policies and procedures.
**Key Responsibilities:**
- Analyze claim trends and identify opportunities for process improvement
- Determine the root cause of claims and develop effective solutions
- Communicate with customers in a clear and concise manner, both verbally and in writing
- Maintain accurate records of all interactions and updates
**Requirements:*
- Bachelor's degree in a relevant field (e.g., business, law, or customer service)
- Minimum 2 years of experience in claims management or a related field
- Excellent written and verbal communication skills in Portuguese (C2+) and English (B2+)
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- Ability to work independently and as part of a team, with a focus on delivering exceptional customer service
**Benefits:***
- A competitive salary range of €35,000 - €50,000 per year, depending on experience
- A hybrid work model that balances remote and in-office work
- Long-term and stable cooperation, with opportunities for career growth and development
- Performance bonus and financial appraisal for referring friends and acquaintances
- Meal allowance and multisport card
- Benefit card and organized training sessions during the first weeks and further upskilling courses
- 25 days of paid leave and modern offices in the center of Brno
**Salary:** €42,500 per year
**Location:** Brno, Czech Republic
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