Claims Operations Specialist

hace 5 días


Barcelona, Barcelona, España Tokio Marine Hcc A tiempo completo

About Tokio Marine HCC: We are a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine group, we offer important insurance products that allow our customers to take on opportunities with confidence.

At Tokio Marine HCC, we invest in our employees' careers, providing them with a collaborative and rewarding environment where they can gain knowledge, skills, and experience that lead to a rewarding career. Our competitive salaries, attractive benefits, and potential for career growth allow our employees to take on opportunities with confidence.

About the Role: As a Claims Operations Analyst based in our Barcelona office, you will be employed by our legal entity Tokio Marine Europe S.A. Sucursal en España, trading under the Tokio Marine HCC name. You will directly report to the TME Claims Operations Manager. We are looking for passionate, curious, and driven team players who thrive on sparking creativity, challenging limits, and fostering innovation. At TMHCC, you'll engage in exciting projects, nurturing your professional journey by collaborating with top-tier colleagues around Europe.

Key Responsibilities: The successful candidate will be responsible for technology proficiency, rapidly learning and becoming proficient in all systems and tools used by the function (cross-operational). Defect management involves proactively identifying system defects, raising tickets with IT, and tracking them through resolution. Be the go-to person for issue solving for the extended team. Process documentation requires producing detailed end-to-end documentation of function processes, ensuring clarity and accuracy. Reporting involves assisting in generating and maintaining reports to track claims department performance and efficiency. Procedures enhancement collaborates on refining and optimizing claims procedures to improve overall efficiency. Project support assists the manager in handling a high volume of company projects, ensuring their successful completion. Organize, prioritize, and manage workflow meticulously to fulfill both individual and team requirements. Adhere rigorously to the established best practices for claims processes and protocols.

Skills and Competencies Required: Fluency in English is essential. Experience in a similar role within the insurance or financial industry is required. High proficiency in the use of MS O365 is necessary. Salary Range: € 35,000 - € 45,000 per annum depending on qualifications and experience.

Benefits: Our employees enjoy a range of benefits, including a competitive salary, attractive benefits, and potential for career growth. We provide a collaborative and rewarding environment where our employees can gain knowledge, skills, and experience that lead to a rewarding career.



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