Technical Customer Success Specialist
hace 3 semanas
The Technical Customer Success Manager is accountable for driving customer adoption and value through effective onboarding, consumption, and risk mitigation strategies. This role requires a deep understanding of customer goals and outcomes, as well as the ability to communicate complex technical concepts to non-technical stakeholders.
Key Responsibilities- Develop and execute customer onboarding and risk mitigation plans
- Collaborate with internal stakeholders to resolve customer issues and escalate risks
- Measure and analyze account health, playbook progress, and account sentiment to optimize the customer journey
- Communicate effectively with customers and internal stakeholders through regular updates and progress reports
- 2+ years of experience in Technical Account Management, Customer Success, or program management
- Strong technical aptitude and proficiency in software development, operations, security, cloud, microservices, containers, and scheduling platforms
- Excellent written and verbal communication skills, with the ability to present complex technical concepts to non-technical stakeholders
- Strong interpersonal skills and the ability to work with various teams and stakeholders
We're seeking a highly motivated and organized individual with a strong technical background and excellent communication skills. If you're passionate about driving customer success and have a desire to learn and grow with our team, we encourage you to apply.
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