Key Account Manager
hace 3 días
Job Description:
Dow Jones & Company, Inc. is seeking a highly skilled Key Account Manager to join our Third Party Risk Management Solutions team in EMEA Region. As a Key Account Manager, you will be responsible for managing and renewing customer relationships using Dow Jones' third-party risk management solutions.
The ideal candidate will have 3+ years of experience in customer engagement or B2B sales and fluency in English and one European language. The salary for this role is approximately $90,000 - $120,000 per year, depending on location and experience.
Responsibilities:
- Act as the primary point of contact for assigned accounts, building client trust and identifying opportunities for improvement and best practices.
- Collaborate with the Product Implementation Team to ensure timely delivery of client solutions.
- Review clients' risk management processes, align them with Dow Jones' third-party risk management solutions, and provide consultative support to help clients achieve their compliance goals.
- Develop and execute retention strategies for assigned strategic accounts, focusing on successful renewals.
- Provide monthly, quarterly, H1/H2 reports to management, highlighting high-risk renewal accounts and strategies to mitigate potential losses.
- Work with the Product Training Specialist team and monitor internal reports to ensure clients receive appropriate training and maximize product utilization.
- Oversee the entire renewal lifecycle, from pricing and contracting to invoicing and client support, ensuring all customer concerns are addressed efficiently.
- Support new sales initiatives within existing accounts to maximize customer ROI by leveraging in-depth Dow Jones customer accounts knowledge.
- Demonstrate an understanding of client use case, including how different business groups derive value from Dow Jones services and the competitor solutions they may be using.
- Serve as an internal conduit for client feedback and competitive intelligence to inform Dow Jones' Product, Content, and Marketing teams.
- Identify and pursue opportunities for increased revenue within assigned accounts, including up-selling and cross-selling, in collaboration with the sales team.
- Maintain accurate and up-to-date client records within Salesforce, communicating with clients via telephone and email.
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