Key Account Manager

hace 7 días


Barcelona, Barcelona, España Galderma A tiempo completo

Job Description:

This role will implement Key Account & Client Management plans and processes to retain and strengthen client relationships.

Key Responsibilities:

  • Establish and build a Contract Development and Manufacturing Organization
  • Map the complete customer journey for CDMO, identify strengths and areas for improvement, and implement governance to optimize customer experience
  • Drive a mindset change within the organization to achieve CMO business results and goals
  • Develop an infrastructure to support the Request for Quotation (RfQ) and Request for Proposal (RfP) processes within industry standards
  • Develop the capabilities of the team to support the CDMO business
  • Conduct customer surveys to optimize performance
  • Lead and coordinate local stakeholders in the key account management operational model, Quality, supply chain, regulatory, R&D, MS&T, finance, production,...
  • Interface between the customers and our local manufacturing sites

About Galderma:

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.
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