Customer Support Specialist
hace 2 semanas
Teleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and exceeded.
Responsibilities:- Verification Operations: Verify licence, insurance, and business registrations submissions to ensure alignment with our quality guidelines.
- Reactive Support: Provide timely and effective phone and/or email support to live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
- Onboarding Specialist: Properly prepare and set expectations with businesses about the onboarding and go-live process.
- Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
- Work closely with businesses to collect and submit information required to complete our onboarding process.
- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
- Support ad-hoc operations work as needed.
- English C2 level
- Experience in a fast-paced, scaled operations environment
- Experience working in a call center environment
- Experience working in a customer-facing role
- Extremely high attention to detail and strong organizational skills
- Structured communicator, both written and spoken
- Ability to produce high-quality work under strict deadlines
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
- Ability to work independently and complete day-to-day tasks with minimal supervision
- Full-time position (39 hours/week)
- Salary 19,200€ gross/year + up to 1,000€ gross/year in bonus
- This is a Hybrid working model in Barcelona
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within Google products
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
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