Account Manager
hace 22 horas
Job Title: Account Manager
About the Role:
Omega CRM is a leading company in Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique Customer Relationship. We are looking for a skilled Account Manager to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand.
Main Responsibilities:
• Create and execute a strategic sales plan that expands the customer base by collaborating with the Sales Director.
• Meet with potential clients and build lasting relationships by understanding their needs in collaboration with the Industry Product Lead.
• Maintain the relationship with the SF Account Executives. Stay updated on SF updates.
• For existing clients, focus on continuously offering new ways for the customer to derive value from the product/service in the future.
• Lead the negotiation, preparation, and presentation of commercial offers in assigned accounts.
• Lead customer communication at all stages of pre-sales, even when involving other teams.
• Share the strategy, sales objectives, and customer's digital transformation roadmap with the Product Managers of assigned accounts. Pay special attention when multiple PMs are involved in one account.
• Collaborate with the Project Manager/ Delivery Manager throughout the project by attending progress demos, participating in management committees, and resolving customer-related impediments.
• Manage and negotiate scope expansions for initial contracts.
• Monitor the progress of projects in assigned accounts, with particular attention to budget and timeline deviations.
• Manage the billing processes for assigned accounts.
• Identify potential Up & Cross Selling opportunities for the account.
• Collaborate with the Project Manager/ Delivery Manager after project completion to identify successful and unsuccessful project elements.
• Lead the project retrospective with the client to review the experience, evaluate goal attainment, and explore potential improvements.
• Draft success stories and send SF satisfaction surveys to the customer.
Requirements:
• Account management experience.
• Experience in Salesforce ecosystem.
• At least, 2 years of previous experience in business/technology consulting.
• Previous experience in Project Management.
• Experience in digital projects.
• Experience in international projects.
• High level of English. Other European languages are a plus.
What We Offer:
• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.
• Professional development: Evolve, grow and get where you want to go
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