Marine Communications Account Manager
hace 1 día
OmniAccess S.L. is a leading provider of marine communications, network, and IT solutions. Based in Palma de Mallorca, the company caters to some of the world's largest yachts and cruise line companies.
About the Role:
The Account Manager will be responsible for managing a portfolio of clients within the yachting industry. This individual will serve as the primary business contact for the client and is accountable for ensuring client satisfaction. The successful candidate will consistently provide excellent customer service to accounts and represent client needs within the organization.
Main Responsibilities:
* Client Relationship Management: Develop long-term relationships with customers and their representatives. Regularly engage with clients to ensure satisfaction and address concerns.
* Solution Alignment: Collaborate with technical teams to identify suitable solutions for each client. Present our services tailored to their specific needs and ensure alignment with the yachts' goals.
* Sales and Upselling: Identify upselling opportunities and present additional services or upgrades that could benefit their yacht operations and guest experience. Drive revenue growth by expanding the scope of services provided.
* Project Coordination: Work closely with project managers and technical experts to implement solutions. Oversee the successful delivery of services, ensuring client satisfaction. Monitor project progress and address any issues promptly.
Requirements:
* Excellent command of the English language (written & verbal). Strong communication skills with a client-focused attitude. Proven prospecting skills and direct sales experience.
* Undergraduate degree or equivalent is a plus. Experience in the superyacht industry is also desirable. Proven experience as an Account Manager or similar role, preferably in the maritime or luxury yacht industry. Strong understanding of IT, network infrastructure, communications, and cybersecurity.
* Commercial experience in IT, Telecommunications, Networking, and/or Cybersecurity. Motivated, goal-oriented, persistent, and a skilled negotiator. Resident or citizen of the EU, and able to start employment at OmniAccess without requiring any visa or work-permit. Available within 2 months. Willing to travel on a regular basis. Open to relocate to Mallorca.
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