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Technical Service Manager for Maritime Communications
hace 4 días
We are looking for a highly skilled Customer Service Manager to join our team at OmniAccess S.L. in Palma de Mallorca, Spain.
About the JobAs a Customer Service Manager, you will be responsible for providing exceptional service to our clients, ensuring their technical needs are met and exceeded. You will work closely with our operations organization to proactively address client requests and issues.
Key Responsibilities- Monitor customer incidents and outages, escalating them as necessary.
- Set up triage troubleshooting calls with technical resources to resolve issues.
- Act as central point of contact for escalated issues after hours.
- Assist project management with customer-specific projects.
- Support sales teams in meetings and coordination.
- Strong communication and influencing skills.
- Ability to interact and communicate effectively with technical and non-technical personnel.
- Native or near-native English speaker.
- Experience leading resources or project management a plus.
- Experience with VSAT equipment.
- Bachelor's degree in computer science, engineering, or relevant work experience.
- Experience with Cisco Networking and certifications a plus.
- GVF VSAT Certifications a Plus.
We offer a competitive salary, estimated at €45,000 per year, based on industry standards and location. Additionally, you will have the opportunity to work in a dynamic and technical environment where you can learn about communications technology and services for maritime and yachting applications. Our company values diversity and is based in a Technology Business Park in Palma de Mallorca.
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