Telecommunications and IT Customer Service Manager in Mallorca

hace 4 semanas


Palma, Baleares, España Omniaccess S.L. A tiempo completo

We are seeking a highly skilled Telecommunications and IT Customer Service Manager to join our team at OmniAccess S.L. in Palma de Mallorca. The ideal candidate will have a strong background in customer service, technical support, and project management, with excellent communication and problem-solving skills.

Job Description

The Customer Service Manager will be responsible for providing exceptional customer service to our clients, ensuring that all client requests and issues are proactively addressed by the operations organization. Key responsibilities include:

  • Proactively monitoring customers' incidents and outages for escalations if necessary
  • Setting up triage troubleshooting calls with relevant technical resources to resolve issues


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