Technical Service Specialist
hace 2 días
**Company Overview**
We are Emerson, a leading global technology and engineering company. Our mission is to bring innovation and excellence to the industries we serve.
**Job Summary**
This role is for a highly motivated Technical Service Specialist to join our team in City Of Shakopee, MN. As a Technical Service Specialist, you will be responsible for providing site service to installed-based customers, emergency service to customers, technical support standards and best practices to customers, disseminating safety notices and important KBA to local service organizations, providing repair quotation support to local Reps/Subs, managing product recall/replacement, and reporting progress and technical problems to Service Manager.
**Responsibilities**
The ideal candidate will have:
- Provide site service to installed-based customers.
- Provide emergency service to customers.
- Provide technical support standards and best practices to customers.
- Disseminate safety notices and important KBA to local service organizations.
- Provide repair quotation support to local Reps/Subs.
- Manage product recall/replacement.
- Report progress and technical problems to Service Manager.
**Required Skills and Qualifications**
To be successful in this role, you will need:
- A degree in Engineering or other related fields.
- 0-5 years of service experience in a technical/industrial environment.
- Excellent collaboration skills with a wide variety of people.
- Good communication skills in both Korean and English.
- Good interpersonal skills.
- Ability to handle urgent and sensitive situations and work under pressure.
**Salary and Benefits**
We offer a competitive salary range of $70,000 - $90,000 per year, based on qualifications and experience. Our benefits package includes comprehensive medical and insurance coverage, as well as opportunities for career growth and professional development.
**Why Join Us?**
By joining Emerson, you will be part of a global team that values diversity, equity, and inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We are committed to creating a workplace that supports the growth and development of all employees.
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