Key Account Manager Yachting IT Solutions

hace 7 días


Palma, Baleares, España Omniaccess S.L. A tiempo completo

At OmniAccess S.L., we are seeking an experienced Key Account Manager to join our international team of sales executives, account managers, and other members of the sales department. The ideal candidate will be responsible for managing a portfolio of clients within the yachting industry and serving as the primary business contact for each client.

About Us

OmniAccess S.L. is an industry leading marine communications, network and IT solutions provider, offering a wide range of products and services. From our headquarters in Palma de Mallorca, we cater to some of the world's largest yachts and key cruise line companies, with a strong commitment to service quality & availability.

About the Role

The Key Account Manager will play a crucial role in delivering exceptional customer service, understanding client needs, and providing tailored solutions to enhance their yacht operations and onboard experience. This includes developing and nurturing long-term relationships with clients, collaborating with technical teams to identify suitable solutions, and ensuring that our offerings align with the yachts' goals.

Main Responsibilities
  • Client Relationship Management: Develop and nurture long-term relationships with customers and their representatives, understand their unique requirements, preferences, and pain points, and regularly engage with clients to ensure satisfaction and address any concerns.
  • Solution Alignment: Collaborate with our technical teams to identify suitable solutions for each client, present our IT, network, communications, and cybersecurity services tailored to their specific needs, and ensure that our offerings align with the yachts' goals.
  • Sales and Upselling: Proactively identify upselling opportunities within the existing client base, present additional services or upgrades that could benefit their yacht operations and guest experience, and drive revenue growth by expanding the scope of services provided.
  • Project Coordination: Work closely with project managers and technical experts to implement solutions, oversee the successful delivery of services, ensuring client satisfaction, monitor project progress, and address any issues promptly.
Requirements

We are looking for a highly motivated and results-driven individual with excellent communication skills, a passion for technology and security, and a proven track record in building relationships and delivering value to clients. The ideal candidate should have:

  • A minimum of 3 years of experience in a similar role, preferably in the yachting industry.
  • Strong knowledge of IT, network, communications, and cybersecurity services.
  • Excellent client relationship management skills, with the ability to develop and maintain long-term relationships with clients.
  • Strong problem-solving and analytical skills, with the ability to identify and address client needs.
  • Excellent communication and presentation skills, with the ability to present complex technical information to clients.
Benefits

OmniAccess S.L. offers a competitive salary package, including a base salary of €60,000 per year, plus a performance-based bonus structure. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

The estimated annual salary for this position is €70,000-€90,000, depending on experience and qualifications.



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