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We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Flutter Entertainment. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our players via various communication channels.
Key Responsibilities- Liaise with customers through messaging services and ticketing systems to resolve queries and provide information on promotions, regulations, and requirements.
- Stay up-to-date with company policies, procedures, and guidelines to ensure accurate and thorough responses.
- Work collaboratively with the team to achieve targets and contribute to the growth of our brands and services.
- Participate in projects and task groups to gain a deeper understanding of the business and develop your skills.
We are looking for a candidate with:
- Good knowledge of English and native Spanish level.
- Highly motivated with great attention to detail and ability to evaluate customer demands.
- Previous experience in a customer-facing role is not required, but relevant experience or interest in customer support, online gaming, or online payment processing is an advantage.
We provide a competitive experience-based salary, 30 days paid leave, health and dental insurance, personal life insurance, and a personal interest allowance. You will also have access to external learning support, leadership development opportunities, and a comprehensive training program.
