Client Success Lead

hace 1 semana

Madrid, Madrid, España Overdose Digital A tiempo completo
About the Role

We are seeking a highly skilled Client Success Lead to join our team at Overdose Digital. As a Client Success Lead, you will be responsible for managing complex, high-value retainers and coordinating efforts across internal and external stakeholders to ensure the flawless execution of client strategies.

You will facilitate strategic and tactical ecommerce discussions, proactively proposing and executing growth-driving initiatives tailored to your clients' evolving needs. Your primary point of contact for your clients, you will deliver clear, timely communication and act as a strategic advisor to foster trust and long-term relationships.

Key responsibilities include:

  • Managing complex, high-value retainers and coordinating efforts across internal and external stakeholders.
  • Facilitating strategic and tactical ecommerce discussions and proposing growth-driving initiatives.
  • Serving as the primary point of contact for clients and delivering clear, timely communication.
  • Collaborating with clients to identify and capitalise on growth opportunities across core areas such as Technology, CRO, SEO, Data, and SEM.
  • Collaborating with the CSM team to guide and optimise the strategic direction for their clients.
  • Coaching junior team members and providing ongoing guidance, feedback, and support.
  • Allocating resources effectively within your team to ensure successful project execution.
  • Driving process improvements across internal teams and contributing to financial objectives.
  • Providing platform technical support to clients and CSMs as needed.

Essential Skills

We are looking for a candidate with:

  • 5+ years of experience in client relationship management, ecommerce, and digital marketing with a strong foundation in project management.
  • 3+ years of experience managing a team and providing guidance and support to develop junior staff.
  • Proven expertise in driving client strategies, consulting with senior stakeholders, and delivering measurable business outcomes.
  • Experience and a solid understanding of key digital marketing platforms including digital analytics, search advertising, CRM, conversion optimisation, eCommerce platforms, social media, and email marketing platforms.
  • Exceptional communication skills, both written and verbal, with the ability to clearly articulate strategies and insights to clients and teams.
  • Strong project management skills, with the ability to manage multiple projects under time constraints.
  • Ability to work both autonomously and collaboratively within a team, balancing strategic oversight with hands-on execution.

Perks and Benefits

We offer a range of benefits, including:

  • Flexible working arrangements.
  • Annual 13th-month performance bonus.
  • Two Wellness Days per year.
  • Annual training allowance.
  • The chance to learn from some of the best eCom leaders worldwide.
  • Free day off to celebrate your birthday month.
  • Ability to continue your learning and development through globally recognised courses.
  • OD Parental Leave policy and support.
  • Great humans to work alongside every day.

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