Client Success Manager
hace 2 días
Gartner is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for ensuring that every Gartner client receives value far exceeding their investment.
You will work closely with clients to understand their business priorities, breakdown challenges, and identify the most effective ways to support them in making the right decisions for their business.
Key Responsibilities- Build, develop, and manage relationships with a variety of clients, ranging from senior C-levels to more junior client professionals, to ensure they are successful in utilizing their Gartner subscription.
- Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business, looking into performance and key client engagement metrics.
- 4+ years of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's or Master's degree preferred.
Gartner offers a highly competitive rewards and benefits package, a collaborative team-oriented culture that embraces diversity, and professional development and unlimited growth opportunities.
We are committed to being an Equal Opportunity Employer and offer opportunities to all job seekers, including job seekers with disabilities.
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