Customer Success Manager

hace 3 días


Madrid, Madrid, España Samaipata A tiempo completo
Customer Success Manager

As a Customer Success Manager at Retraced, you will be responsible for ensuring the successful implementation of our platform for top fashion brands. Your expertise in the fashion and textiles industry, combined with your experience in customer-facing B2B positions, will enable you to effectively manage customer relationships and drive business growth.

Key Responsibilities:
  • Proactively ensure project success with the implementation of the Retraced platform
  • Support customers by defining a clear quarterly framework and success roadmap with KPI-driven goals
  • Plan and execute the activation of customers' supply chain networks
  • Be the first point of contact for customers and their network in case of problems or specific needs
  • Understand the needs and problems of brands and suppliers to transfer insights to the product development team
  • Identify up-selling opportunities within existing customer networks
What We Offer:
  • Working as part of a modern, international team with a shared mission to make the fashion industry more sustainable
  • Generous holiday allowance (unlimited PTO in Germany)
  • Paid business travel for team get-togethers and client visits
  • A company where values are lived, not just talked about
  • Being part of a dynamic, young company where your ideas will be taken on board and implemented
  • Becoming an expert in your field and growing with the company
  • Being granted a high level of personal responsibility and independence
  • Flexible, hybrid & remote working options
  • Excellent salary and annual bonus


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