Client Success Manager

hace 3 días


Madrid, Madrid, España Fis Fidelity National Information Services A tiempo completo
About the Role

We are seeking a highly skilled Client Success Manager to join our team at FIS Fidelity National Information Services. As a key member of our Client Success function, you will be responsible for ensuring excellent and consistent rapport with our clients.

You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight, and service delivery. Your strong interpersonal skills and creative problem-solving abilities will enable you to provide high-quality and timely responses to resolve customer operational queries.

About the Team

Our Client Success team is a fast-paced and innovative function made up of proactive and customer-focused individuals. We work in conjunction with Business Development, Relationship Management, and Implementation teams to provide an outstanding customer experience that differentiates us from our competitors.

Key Responsibilities
  • Providing high-quality and timely responses to resolve customer operational queries, primarily over email.
  • Recommending solutions and driving actions to resolve the Client's operational payment issues.
  • Supporting the Commercial and Relationship teams to win new business and retain existing customers.
  • Planning and conducting training for customers to enable them to self-serve.
  • Collating and analyzing data to proactively identify optimization opportunities.
What We Offer

We offer a multifaceted role with a competitive salary and excellent benefits, a structured onboarding program, and professional education opportunities. If you are a strong communicator with a keen interest in payment solutions and a creative mindset, we encourage you to apply for this exciting opportunity.


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