Customer Success Manager

hace 3 días

Madrid, Madrid, España Yoobic, Ltd. (Italy) A tiempo completo
About YOOBIC

YOOBIC is an innovative AI-powered frontline employee experience platform that empowers business leaders and frontline teams to communicate, learn, and work efficiently. Our mobile app streamlines communications, mobile learning, and digitized task management, driving operational excellence and improving the frontline employee working experience.

Our Mission

We aim to revolutionize the way businesses operate by providing a seamless and intuitive experience for frontline employees. Our goal is to help companies like MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans achieve operational consistency and agility, gain real-time visibility into multi-location business execution, and enhance customer experience.

Job Description

We are seeking a talented Customer Success Manager to join our dynamic and client-obsessed team in London, working with our European and South African clients. As a Customer Success Manager, you will be responsible for supporting clients' adoption and continued success with the YOOBIC solution, ensuring renewals and potential upsell/cross-sell opportunities.

Key Responsibilities
  • Develop high-level account strategies with each enterprise and strategic customer to ensure long-term adoption of the solution, satisfaction, and success.
  • Ensure the overall health of your customers and define joint success plans reviewed at each executive business review with your customers' project teams and executive sponsors to ensure maximization of the customers' business objectives.
  • Identify and mitigate customer risk to achieve best-in-class retention rates on your portfolio.
  • Act as a functional and strategic advisor to your customers and build strong relationships at every level of the customers' organizations.
  • Identify opportunities for improvement, specifically ensuring optimal use of the solution and doing the day-to-day follow-up on client activity and operations.
  • Take a proactive approach to client issue resolution.
  • Develop a consultative relationship with each client and work in conjunction with Sales and Account Management to provide solution planning support.
  • Work closely with the Product teams to participate in the evolution of the app based on market requirements.
What We Offer

We offer a dynamic and client-obsessed team environment that generates significant contributions to YOOBIC growth. As a Customer Success Manager, you will have the opportunity to work with a talented team, develop your skills, and take on additional responsibilities as needed.

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