Customer Success Team Lead

hace 3 días

Madrid, Madrid, España Winning A tiempo completo
Job Title:
Customer Success Team Lead

Job Summary:
The Customer Success Team Lead will be responsible for managing a team of customer experience experts and ensuring the best experience and highest level of service for our clients. The ideal candidate will have a proven track record of successfully managing, coaching, and developing a team, with a strong analytical and problem-solving ability and excellent verbal and written communication skills in English.

Key Responsibilities:
Manage and ensure smooth coordination and communication with other teams: Product, Marketing, and Sales. Take ownership of the Customer NPS and define actions to be taken based on the results. Support and assist our clients (in alignment with the Support Lead).

Requirements:
4+ years of experience in customer care/customer service, with at least 2+ years in a leadership position, e.g. as Lead of a Customer Service team. Previous experience in a startup is preferred. Data-driven with experience in customer service software (e.g., Intercom) and CRM tools (e.g., Hubspot). Structured mindset with attention to detail, always eager to optimize processes and your team's efficiency. Service and customer-obsessed mindset. Ability to thrive in a fast-paced and evolving environment. Strong stakeholder management skills and ability to perform under pressure. Excellent verbal and written communication skills in English.

What We Offer:
Work on a disruptive project helping entrepreneurs and small businesses focus on what they love. Opportunities for growth and professional development, and you will learn from all areas. Being part of a startup that is growing internationally, where you can influence various teams and help shape the strategy of tomorrow.

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