Customer Success Team Lead

hace 1 mes

Madrid Centro, Madrid, España Winning A tiempo completo

About the Role

Job Type: Full-time

Location: Madrid, Spain

Job Description:

The Global Lead Customer Experience will manage a team of 5 experts in Customer Experience and Engagement. The main tasks will include:

  1. Create engagement actions and take ownership of the main engagement KPIs (churn, upsell, downsell) across 3 markets.
  2. Build, lead, develop, and train a team of top performers, ensuring the professional development of each team member.
  3. Manage and ensure smooth coordination and communication with other teams: Product, Marketing, and Sales.
  4. Take ownership of the Customer NPS and define actions to be taken based on the results, ensuring the best experience and the highest level of service for our clients, improving our NPS post-contact.
  5. Support and assist our clients (in alignment with the Support Lead).

Requirements

  1. 4+ years of experience in customer care/customer service, with at least 2+ years in a leadership position, e.g. as Lead of a Customer Service team.
  2. Previous experience in a startup is preferred.
  3. Proven track record of successfully managing, coaching, and developing a team.
  4. Data-driven with experience in customer service software (e.g., Intercom) and CRM tools (e.g., Hubspot).
  5. Structured mindset with attention to detail, always eager to optimize processes and your team's efficiency.
  6. Service and customer-obsessed mindset.
  7. Ability to thrive in a fast-paced and evolving environment.
  8. Strong analytical and problem-solving ability with a data-driven mindset.
  9. Strong stakeholder management skills and ability to perform under pressure.
  10. Excellent verbal and written communication skills in English.

What We Offer

  1. Work on a disruptive project helping entrepreneurs and small businesses focus on what they love.
  2. Opportunities for growth and professional development, and you will learn from all areas.
  3. Being part of a startup that is growing internationally, where you can influence various teams and help shape the strategy of tomorrow.

  • Customer Success Team Lead

    hace 3 días

    Madrid, Madrid, España Winning A tiempo completo

    Job Title: Customer Success Team LeadJob Summary:The Customer Success Team Lead will be responsible for managing a team of customer experience experts and ensuring the best experience and highest level of service for our clients. The ideal candidate will have a proven track record of successfully managing, coaching, and developing a team, with a strong...

  • Customer Success Team Lead

    hace 3 días

    Madrid, Madrid, España Winning A tiempo completo

    Job Title: Customer Success Team LeadJob Summary:The Customer Success Team Lead will be responsible for managing a team of customer experience experts and ensuring the best experience and highest level of service for our clients. The ideal candidate will have a proven track record of successfully managing, coaching, and developing a team, with a strong...

  • Customer Success Team Lead

    hace 1 mes

    Madrid, Madrid, España Winning A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Customer Success Team Lead to join our team at Winning. As a key member of our organization, you will be responsible for managing a team of experts in Customer Experience and Engagement.Main ResponsibilitiesCreate engagement strategies and take ownership of key performance indicators (KPIs) across...

  • Customer Success Team Lead

    hace 1 mes

    Madrid, Madrid, España Winning A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Customer Success Team Lead to join our team at Winning. As a key member of our organization, you will be responsible for managing a team of experts in Customer Experience and Engagement.Main ResponsibilitiesCreate engagement strategies and take ownership of key performance indicators (KPIs) across...

  • Customer Success Team Lead

    hace 1 mes

    Madrid Centro, Madrid, España Winning A tiempo completo

    About the Role:We are seeking a highly experienced Customer Success Team Lead to join our team at Winning. As a key member of our organization, you will be responsible for managing a team of experts in Customer Experience and Engagement.Main Responsibilities:Customer Experience Strategy: Develop and implement a customer experience strategy that drives...

  • Customer Success Team Lead

    hace 1 mes

    Madrid Centro, Madrid, España Winning A tiempo completo

    About the Role:We are seeking a highly experienced Customer Success Team Lead to join our team at Winning. As a key member of our organization, you will be responsible for managing a team of experts in Customer Experience and Engagement.Main Responsibilities:Customer Experience Strategy: Develop and implement a customer experience strategy that drives...

  • Team Lead User Success

    hace 1 mes

    Madrid Centro, Madrid, España YAZIO GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Lead User Success to join our team at YAZIO GmbH. As a key member of our User Success Team, you will be responsible for delivering exceptional user experience, leading and developing the team, and driving operational excellence.Key ResponsibilitiesDeliver Exceptional User Experience: Create...

  • Team Lead User Success

    hace 1 mes

    Madrid Centro, Madrid, España YAZIO GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Lead User Success to join our team at YAZIO GmbH. As a key member of our User Success Team, you will be responsible for delivering exceptional user experience, leading and developing the team, and driving operational excellence.Key ResponsibilitiesDeliver Exceptional User Experience: Create...

  • Customer Growth Team Lead

    hace 4 semanas

    Madrid, Madrid, España Reconocida Empresa A tiempo completo

    {"h1": "Customer Growth Team Lead", "p": "At Reconocida Empresa, we're seeking a seasoned Customer Growth Team Lead to spearhead our customer expansion efforts in South Europe. As a key member of our team, you'll be responsible for driving growth, retention, and customer satisfaction across the region.Key Responsibilities:* Lead and develop a team of...

  • Customer Growth Team Lead

    hace 4 semanas

    Madrid, Madrid, España Reconocida Empresa A tiempo completo

    {"h1": "Customer Growth Team Lead", "p": "At Reconocida Empresa, we're seeking a seasoned Customer Growth Team Lead to spearhead our customer expansion efforts in South Europe. As a key member of our team, you'll be responsible for driving growth, retention, and customer satisfaction across the region.Key Responsibilities:* Lead and develop a team of...

  • Senior Customer Success Security Lead

    hace 1 mes

    Madrid Centro, Madrid, España Microsoft A tiempo completo

    About the RoleThe Western Europe Customer Success Security Lead is a critical leadership position responsible for the deployment, adoption, and usage of our security solutions across all clouds and multiple countries.Key ResponsibilitiesLeverage your expertise in leading technical teams to empower them to ensure customers get the best value from their...

  • Senior Customer Success Security Lead

    hace 1 mes

    Madrid Centro, Madrid, España Microsoft A tiempo completo

    About the RoleThe Western Europe Customer Success Security Lead is a critical leadership position responsible for the deployment, adoption, and usage of our security solutions across all clouds and multiple countries.Key ResponsibilitiesLeverage your expertise in leading technical teams to empower them to ensure customers get the best value from their...

  • Team Lead

    hace 1 mes

    Madrid Centro, Madrid, España 317 Elite Sales Team A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Lead to join our 317 Elite Sales Team in Madrid. As a Team Lead, you will be responsible for leading a team of project managers and customer support specialists in our European Operations Center.The ideal candidate will have a strong background in operations management, with experience in...

  • Team Lead

    hace 1 mes

    Madrid Centro, Madrid, España 317 Elite Sales Team A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Lead to join our 317 Elite Sales Team in Madrid. As a Team Lead, you will be responsible for leading a team of project managers and customer support specialists in our European Operations Center.The ideal candidate will have a strong background in operations management, with experience in...

  • Customer Experience Team Lead

    hace 3 días

    Madrid, Madrid, España Deliverect A tiempo completo

    Unlock Your Potential with DeliverectAt Deliverect, we're on a mission to empower ambitious individuals to make a positive impact on business while developing their professional careers. As a key member of our Customer Experience team, you'll play a vital role in driving customer success and growth.Our StoryWe're a rapidly scaling global SaaS unicorn,...

  • Customer Experience Team Lead

    hace 3 días

    Madrid, Madrid, España Deliverect A tiempo completo

    Unlock Your Potential with DeliverectAt Deliverect, we're on a mission to empower ambitious individuals to make a positive impact on business while developing their professional careers. As a key member of our Customer Experience team, you'll play a vital role in driving customer success and growth.Our StoryWe're a rapidly scaling global SaaS unicorn,...

  • Customer Experience Team Lead

    hace 4 semanas

    Madrid Centro, Madrid, España Deliverect Group A tiempo completo

    {"title": "Customer Experience Team Lead", "description": "DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower individuals with the skills and knowledge to drive business success.Your ImpactAs the Customer Experience Team Lead, you will...

  • Customer Experience Team Lead

    hace 4 semanas

    Madrid Centro, Madrid, España Deliverect Group A tiempo completo

    {"title": "Customer Experience Team Lead", "description": "DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower individuals with the skills and knowledge to drive business success.Your ImpactAs the Customer Experience Team Lead, you will...

  • Team Lead User Success

    hace 3 días

    Madrid, Madrid, España Yazio Gmbh A tiempo completo

    Unlock Your Potential as a Team Lead User SuccessAt YAZIO, we're on a mission to revolutionize the way people live healthier lives. As our new Team Lead User Success, you'll play a pivotal role in elevating our user experience to unprecedented heights.Your Key ResponsibilitiesDeliver exceptional user experience by creating the best possible YAZIO experience...

  • Team Lead User Success

    hace 3 días

    Madrid, Madrid, España Yazio Gmbh A tiempo completo

    Unlock Your Potential as a Team Lead User SuccessAt YAZIO, we're on a mission to revolutionize the way people live healthier lives. As our new Team Lead User Success, you'll play a pivotal role in elevating our user experience to unprecedented heights.Your Key ResponsibilitiesDeliver exceptional user experience by creating the best possible YAZIO experience...