Senior Customer Success Security Lead

hace 1 mes

Madrid Centro, Madrid, España Microsoft A tiempo completo

About the Role

The Western Europe Customer Success Security Lead is a critical leadership position responsible for the deployment, adoption, and usage of our security solutions across all clouds and multiple countries.

Key Responsibilities

  • Leverage your expertise in leading technical teams to empower them to ensure customers get the best value from their Microsoft Security investments.
  • Lead the team to be a proactive, agile, and responsive point of contact for the customer and an effective technical voice of the customer inside Microsoft.
  • Role model by sponsoring key accounts yourself and help remove blockers for the team.
  • Establish a culture that grows account references, advocacy, and loyalty for the CSA practice by maintaining high levels of customer success and satisfaction.
  • Grow and develop high-performance teams through hiring the right talents and ensuring technical skilling plans are followed and aligned to customer and Microsoft priorities.
  • Coach and develop managers to ensure a future-proof organization that can effectively deliver against priorities.
  • Drive usage growth of workloads through customer success excellence, reducing competitive threat.
  • Embrace a culture of operational excellence, including timely consumption/utilization opportunity management, Scrum, and high-quality reporting and insights through proper tools and channels.

Requirements

  • Thought leader with great executive presence, including the ability to engage CxO and BDM level discussions, exceptional interpersonal, verbal, written, and presentation skills.
  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams.
  • People management experience, beneficial is a manager of manager background.
  • Empathy, curiosity, and desire to constantly improve, acquire new skills, and drive for results.
  • Escalation management and crisis management experience.

Technical Skills

  • Demonstrated technical leadership through prior technical coaching/leadership roles.
  • Engineering, technical sales, consultative delivery management experience or equivalent.
  • Strong technical understanding of applications and infrastructure enterprise cloud workloads. Ability to stay up to date on new/improved Azure scenarios and workloads.

Certifications

  • Certification of a major hyperscale cloud (e.g. Microsoft Azure AZ-305, AWS SA Professional) preferred.
  • OR Certification in one of the following technologies: cloud, web application development, cloud-native application architecture (e.g. containers, microservices, API management), modern software development techniques like DevOps and CI/CD tool chains (e.g. Jenkins, Spinnaker, Azure developer services, GitHub) and container orchestration systems (e.g. Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub).
  • OR Certification in one or more of the following programming languages: C++, C#, Java, Python preferred.

Benefits

  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.

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