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Customer Success Strategist
hace 2 meses
We are seeking a highly skilled Customer Success Strategist to join our team at Endeavor. As a key member of our organization, you will play a critical role in ensuring the strategic success of our customers.
The ideal candidate will have a strong background in customer-facing privacy and security consulting, implementation, and advisory roles. They will be able to demonstrate expertise in privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
Key Responsibilities- Establish Trusted Advisor Status: Develop and maintain strong relationships with senior business and technology leaders to establish trusted advisor status.
- Strategic Application Design: Develop and present strategic application and architectural design documents leveraging best practices.
- Strategic Workshops and Presentations: Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
- Thought Leadership: Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
- Strategic Subject Matter Expertise: Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
- Collaboration and Alignment: Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
- Strategic Solution Development: Translate and implement strategic needs into practical technology-driven solutions.
- Issue Identification and Analysis: Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
- Effective Communication: Effectively present to both implementation teams and C-level executives, earning their trust.
- Customer Advocacy: Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
- Process Refinement: Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
- Engagement and Mentorship: Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery. Engage with customers to build long-term strategic relationships and ensure ongoing success. Mentor less experienced team members and customers to enhance their strategic skills and understanding.
- Feedback and Improvement: Establish structured feedback loops with customers to continuously improve OneTrust products and services.
- Expertise in Customer-Facing Roles: Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
- Familiarity with Industry Concepts: Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
- Strategic Thinking: Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
- Trusted Advisor Relationships: Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
- Large-Scale Account Experience: Experience with large-scale, technologically complex accounts.
- OneTrust Product Knowledge: In-depth knowledge of OneTrust products and their application in managing business operations.
- Certifications: Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP
