Customer Success Strategist

hace 2 días

Madrid, Madrid, España Sift A tiempo completo
About the Team

The Customer Success Management team at Sift is a dynamic group of creative product experts who work closely with our customers to drive the adoption of our Digital Trust & Safety solutions. As a key member of this team, you will be responsible for unlocking strategic business value for online digital businesses across various industries and geographies.

Our Mission

We are subject matter experts on Sift's products and our customers' needs. Our goal is to cultivate trusted relationships, leverage our product and industry knowledge to drive ROI, and build long-term customer success and satisfaction. Internally, we are the voice of the customer, advocating for their needs and championing their success.

What We're Looking For

We're seeking a Customer Success Manager who will work closely with our customers to identify and address business and technical challenges. As a member of our team, you will be an ambitious self-starter with a knack for building relationships, a strong technical acumen, and a cross-functional collaboration skill set.

Key Responsibilities
  1. Drive adoption and partner with our customers as a trusted advisor to unlock value and find solutions to their needs that leverage Sift's Digital Trust & Safety solutions.
  2. Understand the customer's business, identify and address business and technical challenges, owning the entire process.
  3. Demonstrate the value Sift is providing through strategic business reviews and consultative conversations.
  4. Be a Sift product expert, build and maintain a deep understanding of Sift's product offerings, and find, distill, and share best practices across your customers.
  5. Be a customer advocate, championing and representing customers internally, providing feedback, and finding ways to improve the customer's experience through processes and collateral.
Requirements
  • 3+ years of experience in a Customer Success Manager role or similar role.
  • Experience in the fraud/payments ecosystem is a plus.
  • Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews.
  • A track record of showing value through data-driven metrics and KPIs.

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