Customer Success Strategist
hace 23 horas
**About Graphite Growth, Inc.**
Graphite Growth, Inc. is a technology-enabled growth agency that helps fast-growing companies unlock sustainable revenue through content and SEO. We're obsessed with impact, which is foundational to who we are, why we're successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet.
**Our Company Culture**
We are a fully distributed company with team members located across North America, Latin America, and Europe. Our company culture is built on a foundation of impact, collaboration, and innovation.
**Job Summary**
We are seeking a highly skilled Customer Success Strategist to support our growth. As a Customer Success Strategist, you will be responsible for ensuring our customers are successful on our platform.
**Key Responsibilities**
- Account Management: Be the primary owner of customer accounts, ensuring customers are successful on the Graphite platform.
- Own multiple Key Performance Indicators for owned accounts, including success milestone complete, health score, renewals, and revenue expansion.
- Content strategy: Organize an impactful content calendar that balances the customer's brand priorities, relevant content categories, different page types, and operational constraints.
- Topic selection: Choose strategic content topics that balance the customer's brand priorities and SEO metrics.
- Ensuring content quality: Guide the customer in creating premium editorial content, including recommending SEO best practices like titles, keywords, and linking, but also content marketing best practices such as focusing on the right persona and having a fluid article structure.
- Monitor and communicate performance: Monitor the performance of the customer's site and have the ability to report on early success signals, including being capable of adapting a basic growth projection model to different customers and walking them through it.
- Basic Technical SEO: Understand the basics of Technical SEO, flagging fundamental issues that can hinder a site's performance (e.g. indexing, rendering, linking).
- Basic CRO: Understand the basics of Conversion Rate Optimization and how it can be applied to content to increase ROI.
**Requirements**
- 2+ years of experience driving impact in a strategy role, including Content Strategy, Marketing, Sales, and/or Customer Success.
- Business Know-How: Ability to quickly understand a customer's business model in order to recommend strategies and tactics that will drive revenue for the business.
- Know how to identify blockers: Identify current and potential blockers that get in the way of the client reaching their goals.
- Capacity to solve problems: Clearly explain blockers to the customer with examples and actionable next steps.
- Excellent project management skills: Knowing when and how to motivate our customers to implement recommended steps that we know will result in impactful outcomes.
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