Empleos actuales relacionados con Customer Success Strategist - Madrid, Madrid - Make

  • Customer Success Strategist

    hace 2 meses

    Madrid, Madrid, España Make A tiempo completo

    {"title": "Customer Success Strategist", "content": "Drive Customer Success at MakeAt Make, we're on a mission to empower our customers to succeed. As a Customer Success Strategist, you'll play a critical role in driving our customer success initiatives and ensuring our customers achieve their desired outcomes.Key Responsibilities:Develop and implement...

  • Customer Success Strategist

    hace 2 meses

    Madrid, Madrid, España Make A tiempo completo

    {"title": "Customer Success Strategist", "content": "Drive Customer Success at MakeAt Make, we're on a mission to empower our customers to succeed. As a Customer Success Strategist, you'll play a critical role in driving our customer success initiatives and ensuring our customers achieve their desired outcomes.Key Responsibilities:Develop and implement...

  • Customer Success Strategist

    hace 3 días

    Madrid, Madrid, España Graphite Growth, Inc. A tiempo completo

    Graphite Growth, Inc. is seeking a Customer Success Strategist to support our technology-enabled growth agency business. We are a fully distributed company with team members located across North America, Latin America, and Europe.This is a remote opportunity to join our team and help drive growth for our clients.Key Responsibilities:Account Management: Be...

  • Cloud Success Strategist

    hace 2 días

    Madrid, Madrid, España Automat-It A tiempo completo

    A career opportunity has arisen for a Cloud Success Strategist to join our team at Automat-it. As a Cloud Success Strategist, you will be responsible for managing a portfolio of strategic customers in EMEA, from onboarding to ensuring satisfaction while identifying business needs in the customer's AWS environment.Key Responsibilities:• Identify cost...

  • Enterprise Customer Success Strategist

    hace 2 semanas

    Madrid, Madrid, España Smartcat A tiempo completo

    About SmartcatSmartcat is revolutionizing the multilingual content industry with its cutting-edge Language AI platform. As a global enterprise, we're on a mission to become the go-to solution for language-related needs.Our platform addresses the diverse needs of various user personas within global enterprises, providing a unique value proposition that sets...

  • Customer Experience Strategist

    hace 7 días

    Madrid, Madrid, España Bond Brand Loyalty Inc. A tiempo completo

    Customer Experience Strategist RoleBond Brand Loyalty Inc. is seeking a skilled Customer Experience Strategist to join our team. As a Customer Experience Strategist, you will be responsible for developing and implementing customer experience strategies that align with our clients' business objectives and drive broad customer experience and loyalty.Key...

  • Customer Success Strategist

    hace 2 semanas

    Madrid, Madrid, España SAS A tiempo completo

    About the RoleThe Customer Success team at SAS is seeking a highly skilled Sr. Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions.Key ResponsibilitiesDevelop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become...

  • Customer Success Strategist

    hace 3 semanas

    Madrid, Madrid, España Sift A tiempo completo

    About the TeamThe Customer Success Management team at Sift is a dynamic group of creative product experts who work closely with our customers to drive the adoption of our Digital Trust & Safety solutions. As a key member of this team, you will be responsible for unlocking strategic business value for online digital businesses across various industries and...

  • Customer Success Strategist

    hace 3 semanas

    Madrid, Madrid, España Sift A tiempo completo

    About the TeamThe Customer Success Management team at Sift is a dynamic group of creative product experts who work closely with our customers to drive the adoption of our Digital Trust & Safety solutions. As a key member of this team, you will be responsible for unlocking strategic business value for online digital businesses across various industries and...

  • Customer Success Strategist

    hace 1 semana

    Madrid, Madrid, España Onetrust A tiempo completo

    Unlock the Full Potential of Data and AIAt OneTrust, we're committed to helping organizations drive innovation responsibly while mitigating risks. Our platform enforces the secure handling of company data, empowering teams to collaborate seamlessly and make informed decisions.The ChallengeWe're looking for a strategic advisor to join our...

  • Customer Success Strategist

    hace 3 semanas

    Madrid, Madrid, España Endeavor A tiempo completo

    The ChallengeWe are seeking a seasoned professional to join our team as a Customer Success Architect. As a strategic advisor, you will work closely with our Privacy/GRC/Compliance product portfolio to ensure strategic success and achieve value for our customers.Specifically, we are looking for an architect who can advise our customers on the challenges they...

  • Customer Success Strategist

    hace 3 semanas

    Madrid, Madrid, España Endeavor A tiempo completo

    The ChallengeWe are seeking a seasoned professional to join our team as a Customer Success Architect. As a strategic advisor, you will work closely with our Privacy/GRC/Compliance product portfolio to ensure strategic success and achieve value for our customers.Specifically, we are looking for an architect who can advise our customers on the challenges they...

  • Customer Experience Strategist

    hace 2 semanas

    Madrid, Madrid, España Bond Brand Loyalty A tiempo completo

    About UsBond Brand Loyalty is a creative and innovative solutions company that helps clients build ever-stronger loyalty to their brands. As a Sr. Customer Experience Strategist, you will play a key role in shaping and influencing market-relevant, innovative Customer Experience strategy and program design, optimization, and management.The RoleAs a Sr....

  • Customer Success Strategist

    hace 7 días

    Madrid, Madrid, España Accelya A tiempo completo

    About the Role:Cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers' desired business outcomes, leading to strong renewals, retention, and growth opportunities.Work closely with our customers alongside sales, service delivery, PMO, product management, and...

  • Customer Success Strategist

    hace 3 semanas

    Madrid, Madrid, España Endeavor A tiempo completo

    The ChallengeWe are seeking a seasoned professional to join our team as a Customer Success Architect. This role requires a strategic advisor who can help our clients navigate the complexities of privacy and compliance in the digital landscape.As a key member of our team, you will work closely with our clients to understand their business needs and develop...

  • Customer Success Strategist

    hace 3 semanas

    Madrid, Madrid, España Endeavor A tiempo completo

    The ChallengeWe are seeking a seasoned professional to join our team as a Customer Success Architect. This role requires a strategic advisor who can help our clients navigate the complexities of privacy and compliance in the digital landscape.As a key member of our team, you will work closely with our clients to understand their business needs and develop...

  • SAS Customer Success Strategist

    hace 24 horas

    Madrid, Madrid, España Sas Institute A tiempo completo

    About the JobSAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. We're a debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.Job SummaryThe Customer Success team at SAS is...

  • Customer Experience Strategist

    hace 1 semana

    Madrid, Madrid, España Bond Brand Loyalty A tiempo completo

    About Us:Bond Brand Loyalty is a creative and innovative solutions company that helps clients build ever-stronger loyalty to their brands. As the Sr. Customer Experience Strategist, you will help shape and influence market-relevant, innovative Customer Experience strategy and program design, optimization, and management.The Role:As the Sr. Customer...

  • Technical Customer Success Strategist

    hace 2 semanas

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleThe Technical Customer Success Manager is accountable for achieving and sustaining adoption and value through delivering onboarding, consumption, and risk mitigation workstreams.You will drive customer outcomes across Onboarding, consumption, and risk mitigation, working in partnership with internal stakeholders to resolve identified risks and...

  • Senior Customer Success Security Strategist

    hace 2 meses

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Your Potential as a Customer Success Security Lead at MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is built on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a Customer Success Security Lead, you'll play a...

Customer Success Strategist

hace 2 meses

Madrid, Madrid, España Make A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Success Strategist to join our team at Make. As a key member of our organization, you will be responsible for driving the strategy and operational efficiency of our customer success initiatives.

Key Responsibilities
  • Strategic Planning and Execution
    • Develop and implement customer success strategies that drive retention, expansion, and customer satisfaction
    • Align customer success objectives with broader company goals and ensure seamless execution
  • Operational Excellence
    • Design and optimize customer success processes and workflows to enhance efficiency and effectiveness
    • Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement data-driven strategies
  • Methodology and Customer Assets
    • Enhance and develop customer success methodology
    • Implement strategies to mitigate churn and increase customer retention rates
    • Orchestrate design of internal and customer-facing assets
  • Reporting and Analytics
    • Develop and maintain dashboards and reports to track customer success metrics and outcomes
    • Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement
    • Present insights and recommendations to senior leadership to inform strategic decisions
  • Team Onboarding and Enablement
    • Define and execute onboarding and enablement plan for customer success team
    • Ensure available resources are leveraged to the fullest extent
  • Cross-functional Collaboration
    • Collaborate with sales, product, marketing, and support teams to align customer success strategies with overall business objectives
    • Serve as the voice of the customer in cross-functional meetings to ensure customer needs are prioritized
Qualifications
  • Bachelor's or Master's degree in Business, IT, or a related field
  • 3+ years of experience in customer success, strategy, or operations roles within a SaaS or technology company
  • Proven track record of developing and implementing successful customer success strategies
  • Strong analytical skills with the ability to leverage data to drive decisions
  • Exceptional communication and interpersonal skills
  • Proficiency with customer success platforms (e.g., Gainsight, ChurnZero) and CRM systems (e.g., Salesforce) a plus
  • Ability to thrive in a fast-paced, dynamic environment