Customer Success Strategist
hace 4 semanas
At OneTrust, we're on a mission to empower organizations to drive innovation responsibly while mitigating risks. As a Customer Success Architect, you'll play a critical role in helping our customers achieve strategic success and value.
Your Key Responsibilities- Establish trusted advisor relationships with senior business and technology leaders to drive strategic success.
- Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
- Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
- Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
- Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
- Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
- Translate and implement strategic needs into practical OneTrust technology-driven solutions.
- Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
- Effectively present to both implementation teams and C-level executives, earning their trust.
- Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
- Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
- Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
- Engage with customers to build long-term strategic relationships and ensure ongoing success.
- Mentor less experienced team members and customers to enhance their strategic skills and understanding.
- Establish structured feedback loops with customers to continuously improve OneTrust products and services.
- Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
- Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
- Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
- Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
- Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
- Experience with large-scale, technologically complex accounts.
At OneTrust, we're committed to putting people first and providing a career without boundaries. Our hybrid working model allows for flexibility and work-life balance. We're an equal opportunities employer and welcome applications from diverse candidates.
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