Customer Service Trainer and Coach

hace 2 semanas


Madrid, Madrid, España Amazon A tiempo completo
Job Title: Customer Service Trainer and Coach

We are seeking a skilled Customer Service Trainer and Coach to join our team at Amazon. As a key member of our organization, you will be responsible for providing coaching and development opportunities to our customer service representatives.

About the Role:
  • Coach and develop customer service representatives to improve their performance and customer satisfaction
  • Design and deliver training programs to equip customer service representatives with the skills and knowledge they need to succeed
  • Provide ongoing feedback and coaching to help customer service representatives improve their performance

The ideal candidate will have experience as a trainer or coach with a background in customer service. They will be able to communicate effectively with employees and customers, both verbally and in writing.

Requirements:
  • Experience as a trainer or coach with a background in customer service
  • Strong communication skills, both verbal and written
  • Ability to design and deliver engaging training programs

Estimated Salary Range: $85,000 - $115,000 per year.

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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