Language Trainer and Client Liaison
hace 2 semanas
goFLUENT is revolutionizing the language learning industry worldwide by empowering companies to create a global digital training strategy for their employees. Our platform combines cutting-edge AI technology, an extensive content library, and human interaction to accelerate language learning.
We are a mission-driven SaaS company that believes in providing equal opportunities for employees worldwide, regardless of their native language. As part of a global organization with over 1,000 employees, we foster a dynamic and international work environment.
About the Role
You will have the opportunity to work closely with learners from diverse backgrounds, responding to their needs, and ensuring a continuous follow-up on their training progress. Your role as a Learning Consultant/Advisor will require active problem-solving and guidance on language, goFLUENT services, or issues.
In this position, you will collaborate with the Sales/Customer Success Management Team to keep them updated on client progress and provide support when needed.
We are seeking a highly skilled Language Trainer and Client Liaison with excellent customer service skills who can actively resolve doubts and provide guidance on the language, our services, or any issues that may arise.
Your Key Responsibilities
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Assist learners who need help through calls or emails as per documented processes and/or supervisor's guidance.
- Resolve customer complaints.
- Call clients to follow up on their training progress.
- Conduct demo calls.
- Support Account Managers/Sales as deemed necessary by the LC Manager.
- Achieve KPIs discussed with the LC Manager.
Required Skills and Qualifications
- Degree in Language Studies, Translator/Interpreter, or related field.
- Native Spanish speaker with excellent level of English.
- Excellent oral communication and customer service skills over the phone.
- Methodical and organized approach with strong relational skills.
- Proficiency in MS Office and Google tools.
About Our Madrid Office
Our team values collaboration, diversity, and teamwork, creating a welcoming atmosphere that makes you feel like part of a family. Enjoy stunning views of the city skyline from our office building in Madrid. We have multiple meeting rooms and a kitchen where you can take breaks with colleagues.
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