Trainer Specializing in Swedish Language Training
hace 4 días
Job Title: Trainer With Swedish
Location: Riga, Latvia
Job Type: Full-time
About the Role:
We are seeking a skilled Trainer with expertise in Swedish language training to join our team at Wibit Consulting & Services (Wibitcs). The ideal candidate will be responsible for delivering high-quality pre-process and process training to new hires, ensuring they are well-prepared for their roles.
Key Responsibilities:
- Plan, develop, and facilitate internal training for new and existing personnel.
- Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
- Monitor progress of trainees and coach for improvement.
- Provide clear and concise assessments of trainee's progress and overall performance during training.
- Provide constructive coaching and feedback to associates.
- Design and evaluate training and performance interventions (pre and post training assessment).
- Identify performance gaps, causes of performance gaps, and provide solutions to the training and production teams.
- Actively monitor calls by listening to the agents' calls (Recorded / live) and share required feedback.
- Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
- Publish daily / weekly / monthly reports to stakeholders.
- Maintain historical data for the associates trained.
Requirements:
- Near native Swedish (C1) fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems.
- Good communication skills.
- Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More.
- Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage).
- Excellent written and verbal communication skills.
- Must possess good presentation skills.
- Excellent Organizational and planning skills.
- Good understanding of Group Dynamics (diversity).
- Experience in MSOffice applications like Word/Excel/PowerPoint.
- Analytic and Results Oriented.
- Strong experience in presentation skills.
- Experience in Customer Support/Customer Relationship/Customer Service.
- 2+ Years experience as trainer in customer service environment.
- At least 1 year of working experience in a fintech, banking or a related field is required for this position.
What We Offer:
- A dynamic and diverse job in a pleasant and modern environment.
- Opportunities for personal and professional development.
- Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week.
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