Customer Support Trainer For Swedish Fintech Company

hace 4 semanas

Madrid, Madrid, España Recruitas A tiempo completo

Job Summary

We are seeking a highly skilled Customer Support Trainer to join our team in Sweden. As a Trainer, you will play a vital role in delivering high-quality training to new hires, ensuring they are well-prepared for their roles.

This position focuses on upskilling and updating the project knowledge of BAU teams, using effective learning methodologies to enhance overall performance.

By running PKTs and collecting evidence for knowledge improvement, the Trainer contributes to continuous development and operational excellence.

This role is crucial in maintaining a knowledgeable and proficient workforce, supporting the organisation's goals and ensuring a high standard of service delivery.

We are currently seeking candidates who are fluent in Swedish, German, or Norwegian.

Responsibilities:

Plan, develop and facilitate internal training for new and existing personnel.

Provide support to the training manager in establishing, measuring, and monitoring key training metrics.

Monitor progress of trainees and coach for improvement.

Provide clear and concise assessments of trainee's progress and overall performance during training.

Provide constructive coaching and feedback to associates.

Training effectively and efficiently.

Design and evaluate training and performance interventions (pre and post training assessment).

Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams.

Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.

Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.

To be updated on all process related information for training purposes and available to take calls to keep in touch with operations.

Publish daily / weekly / monthly reports to stakeholders.

Maintain historical data for the associates trained.

Requirements:

Near native (interpreted as CEFR level C1) or native relevant market language and fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems.

Good communication skills.

Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More.

Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage).

Excellent written and verbal communication skills.

Must possess good presentation skills.

Excellent Organisational and planning skills.

Good understanding of Group Dynamics (diversity).

Experience in MSOffice applications like Word/Excel/PowerPoint.

Analytic and Results Oriented.

Strong experience in presentation skills.

Experience in Customer Support/Customer Relationship/Customer Service.

2+ Years experience as trainer in customer service environment.

At least 1 year of working experience in a fintech, banking or a related field is required for this position.

What We Offer:

Relocation package and full support in the relocation process.

Working in an international environment.

Career opportunities.

Working in a place where new ideas and process improvement are always appreciated.

Benefits – health insurance, team-building activities, taxi services, free gym, etc.

Engage in additional sports and social responsibility activities.

Flexible work schedule.

Salary above the average level in Latvia.

Professional training and excellent experience in customer care.

How to Apply:

If you believe this role is the right fit for you, we encourage you to apply.

We look forward to scheduling an interview with you soon.

  • Customer Support Trainer For Swedish Fintech Company

    hace 4 semanas

    Madrid, Madrid, España Recruitas A tiempo completo

    The Trainer role is crucial for delivering high-quality training to new hires, ensuring they are well-prepared for their roles in a Swedish fintech company.This position focuses on upskilling and updating the project knowledge of BAU teams, using effective learning methodologies to enhance overall performance.By running PKTs and collecting evidence for...

  • Customer Service Trainer Swedish

    hace 3 semanas

    Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Trainer With SwedishThis position is crucial for delivering high-quality training to new hires, ensuring they are well-prepared for their roles. The Trainer role focuses on upskilling and updating project knowledge of BAU teams, using effective learning methodologies to enhance overall performance.Key Responsibilities:Plan, develop and facilitate...

  • Trainer with Swedish Language Expertise

    hace 4 semanas

    Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Job Title: Trainer with Swedish Language ExpertiseJob Summary: We are seeking a highly skilled Trainer with expertise in Swedish language to join our team at Wibit Consulting & Services (WibitCS). As a Trainer, you will be responsible for delivering high-quality training programs to new hires, ensuring they are well-prepared for their roles.Key...

  • Trainer with Swedish Language Expertise

    hace 4 semanas

    Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Job Title: Trainer with Swedish Language ExpertiseJob Summary: We are seeking a highly skilled Trainer with Swedish language expertise to join our team at Wibit Consulting & Services (WibitCS). As a Trainer, you will be responsible for delivering high-quality training to new hires, ensuring they are well-prepared for their roles.Key Responsibilities:Plan,...

  • Trainer with Swedish Language Expertise

    hace 3 semanas

    Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Job SummaryWe are seeking a highly skilled Trainer with expertise in Swedish to join our team at Wibit Consulting & Services (WibitCS). As a Trainer, you will play a vital role in delivering high-quality training to new hires, ensuring they are well-prepared for their roles.Key ResponsibilitiesPlan, develop, and facilitate internal training for new and...

  • Trainer Specializing in Swedish Language Training

    hace 4 días

    Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Trainer With SwedishLocation: Riga, LatviaJob Type: Full-timeAbout the Role:We are seeking a skilled Trainer with expertise in Swedish language training to join our team at Wibit Consulting & Services (Wibitcs). The ideal candidate will be responsible for delivering high-quality pre-process and process training to new hires, ensuring they are...

  • Swedish Language Trainer in Riga, Latvia

    hace 4 días

    Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Wibit Consulting & Services (Wibitcs) is a leading multinational technology BPO business seeking an experienced Trainer to join our team in Riga, Latvia.The successful candidate will be responsible for delivering high-quality pre-process and process training to new hires, ensuring they are well-prepared for their roles. This position focuses on upskilling...

  • Customer Service Representative for Swedish Speakers

    hace 4 semanas

    Madrid, Madrid, España Global Career A tiempo completo

    Are you looking for a career opportunity in customer service within a multicultural environment in Greece? We are seeking a Swedish-speaking customer service representative to join our team. In this role, you will provide top-quality support to our customers by phone and email on various topics in Swedish and English.Key Responsibilities:Provide customer...

  • Training Specialist

    hace 4 días

    Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Description:We are seeking a highly skilled Trainer With Swedish to join our team at Wibit Consulting & Services (Wibitcs). As a key member of our training team, you will play a vital role in delivering high-quality training to our new hires, ensuring they are well-prepared for their roles. Your responsibilities will include planning, developing, and...

  • Technical Customer Support Specialist for Fintech API

    hace 6 días

    Madrid, Madrid, España Ravenpack A tiempo completo

    Job SummaryRavenPack, a leading Alternative Data analytics provider for financial services, is seeking a Senior Technical Customer Support Specialist to join its Customer Success team in Marbella. As a key member of the team, you will support both new trials and existing clients by developing a thorough understanding of our API products and service...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Cpm International A tiempo completo

    Customer Support RoleWe are seeking a skilled Customer Support Agent to join our team at CPM International. As a Customer Support Agent, you will be responsible for handling customer inquiries over the telephone, email, chat, and social media, with a focus on first-contact resolution.Key Responsibilities:Provide exceptional customer service to clients in...

  • Senior Swedish Customer Service Representative

    hace 3 semanas

    Madrid, Madrid, España Srj Innovations A tiempo completo

    Customer Acquisition Officer - Swedish SpeakerWe are seeking a highly motivated and customer-focused Customer Acquisition Officer to join our team at Srj Innovations. As a customer-facing professional, you will be responsible for developing and maintaining relationships with our customers in Sweden, providing them with exceptional service and support.Key...

  • Customer Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Cpm International A tiempo completo

    Cpm International Job Description:We welcome you to a role where you can use your multilingual skills to deliver exceptional customer service.As a Customer Support Specialist, you will be responsible for handling customer inquiries over the telephone, email, chat, and social media.Main Responsibilities:Provide high-quality customer service and ensure...

  • Expansion Sales Professional for FinTech Company

    hace 4 días

    Madrid, Madrid, España LucaNet A tiempo completo

    Company OverviewLucaNet is a reputable, German-founded, international FinTech company with a strong presence in the market. We are looking for a highly motivated and driven sales professional to join our team as an Expansion Sales Representative.SalaryThe estimated salary for this position is €45,000 - €60,000 per annum, depending on experience.Job...

  • Customer Service Representative-Swedish and Norwegian

    hace 4 semanas

    Madrid, Madrid, España Cpm International A tiempo completo

    Customer Service Representative-Swedish and NorwegianAbout the Role: CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.Key Responsibilities:...

  • Global Customer Support Specialist

    hace 4 días

    Madrid, Madrid, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a global company with a presence in over 30 countries, providing multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity and welcome individuals from all backgrounds to join our inclusive and vibrant...

  • Customer Support Specialist

    hace 4 semanas

    Madrid, Madrid, España CPM International A tiempo completo

    Customer Support SpecialistAt CPM International, we're passionate about delivering exceptional customer service to our clients worldwide. As a Customer Support Specialist, you'll play a key role in helping us achieve this goal.About the RoleWe're seeking a highly skilled and multilingual Customer Support Specialist to join our team. In this role, you'll be...

  • Technical Support Specialist for FinTech Platform

    hace 3 días

    Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    Job OverviewA leading Outsourcing/BPO consultancy is seeking to onboard a Technical Support Representative for their FinTech platform. Located in Portugal, this full-time role offers a competitive remuneration package and opportunities for career growth.

  • Customer Support Specialist with Finnish or Swedish Language Skills

    hace 4 semanas

    Madrid, Madrid, España Wibit Consulting & Services A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Wibit Consulting & Services. The ideal candidate will possess excellent communication skills in Finnish or Swedish, as well as fluency in English. Key Responsibilities:• Handle incoming customer inquiries via phone, chat, and email• Provide resolution to customer...

  • Customer Service Representative with Swedish Fluency

    hace 4 semanas

    Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative with Swedish fluency. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.About the Company:Wibit...