Customer Support Specialist
hace 2 semanas
We welcome you to a role where you can use your multilingual skills to deliver exceptional customer service.
As a Customer Support Specialist, you will be responsible for handling customer inquiries over the telephone, email, chat, and social media.
Main Responsibilities:
- Provide high-quality customer service and ensure first-contact resolution
- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- Develop a sound understanding of the products and services offered by our client
- Embody the company values and act as a brand ambassador
Requirements:
- Fluent level of Swedish with exceptional grammar and spelling skills
- A good understanding of Norwegian
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
Benefits:
- Competitive salary
- Top performance incentives
- Paid bank holidays + 1 extra day in lieu
- Ongoing training and development
Work Model:
- WFH work model within Spain, or Hybrid if live within Catalunya
Office Location:
- Barcelona (La Sagrera)
Employee Benefits:
- Best-in-class people engagement activities and programs
- Employee Assistance Program - Free, confidential, and impartial guidance and support
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