Customer Service Representative
hace 4 días
We are seeking a skilled Customer Support Agent to join our team at CPM International. As a Customer Support Agent, you will be responsible for handling customer inquiries over the telephone, email, chat, and social media, with a focus on first-contact resolution.
Key Responsibilities:
- Provide exceptional customer service to clients in Swedish and Norwegian
- Develop a sound understanding of the products and services offered by our client
- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- Offer an omnichannel service to our consumers via telephone, email, chat, and social media
Requirements:
- Afluent level of Swedish with exceptional grammar and spelling skills
- A good understanding of Norwegian
- High level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
What We Offer:
- A temporary contract for 3 months with the possibility of extension
- A full-time position (39 hours/week)
- A competitive salary of €17,537
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