Elevate Customer Experience as a Sales Trainer
hace 1 mes
**About the Role**
We are seeking an experienced Sales Trainer to join our team in Madrid, Spain. As a key member of our sales training team, you will be responsible for delivering high-quality training programs that drive business results and enhance customer satisfaction.
About Pandora West Africa
Pandora West Africa is a leading jewellery brand with a presence in over 100 countries worldwide. Our company values diversity, inclusion, and sustainability, and we strive to create an environment where everyone feels valued and respected.
Key Responsibilities
- Training Project Management: End-to-end project management of training initiatives, including identifying needs, working collaboratively with teams, and implementing training materials.
- In-Store Coaching: Spend 2-3 days per week in-store, providing coaching and mentoring to store staff to enhance their sales skills and customer service expertise.
- Flash Coaching Sessions: Conduct regular flash coaching sessions to address immediate performance issues and provide real-time feedback to improve sales performance.
- Training Content Creation: Develop engaging training content in line with business needs and training cadence, including workshops, toolkits, and e-learning modules.
- E-Learning Management: Adapt global learning content, update training modules on our platform, and create new content for our e-learning platform.
- Logistics and Administration: Prepare training logistics, follow up on training feedback, and analyze completion rates of online training.
Requirements
- Experience: Strong experience in on-the-ground training, leading in-person training sessions, and managing training projects.
- Languages: Fluent in Spanish and English; Portuguese or French are a plus.
- Skills: Expertise in MS Office (PowerPoint, Excel, Word) and knowledge of Canva are desirable.
- Leadership: Proven leadership and collaboration skills to ensure success in this role.
What We Offer
As a Sales Trainer at Pandora West Africa, you will enjoy a competitive salary of €45,000 - €55,000 per annum, depending on experience. You will also receive comprehensive benefits, including health insurance, retirement plan, and opportunities for professional growth and development.
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