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Customer Success Coach
hace 2 meses
Job Summary
We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for driving growth and retention across our client base.
Key Responsibilities
- Establish and maintain strong relationships with our clients, providing exceptional support and guidance to ensure their success with our products.
- Monitor client engagement and health, identifying opportunities to increase adoption and utilization of our solutions.
- Collaborate with cross-functional teams to develop and implement strategies to drive client growth and retention.
- Provide training and support to clients on our products and services, ensuring they achieve their business objectives.
- Identify and pursue upsell and cross-sell opportunities to increase revenue and drive business growth.
Requirements
- Native level of German and professional level of English language; additional language is a plus.
- Experience in account management or customer success role is preferred.
- Experience in the Hospitality industry is preferred.
- Strong aptitude for technology and ability to learn new systems quickly.
- Results-driven, self-starter with a hands-on attitude and positive outlook.
What We Offer
- A challenging and creative technology environment with a great deal of freedom and responsibility.
- A flexible work schedule/hybrid working model.
- A brand new office located in a vibrant and dynamic city.
- An international team and fantastic work environment.
- Team building activities and charity donation programs.
- All necessary equipment such as laptop, additional monitor, and other accessories.
