Banquet Operations Manager
hace 2 meses
Job Summary
The Assistant Banquet Manager will assist the Department Head in overseeing banquet events at the hotel. This role involves supervising event room set-ups, service, and maintenance of all banquet functions and banquet equipment, as well as scheduling required staff for banquet functions.
This position requires a highly detail-oriented individual who can create an appealing experience for guests. The Assistant Banquet Manager will be responsible for effectively and proactively monitoring the daily functions of the Banquets Department, providing support and guidance to the banquet team, as well as other departments in the hotel.
Key Responsibilities
- Supports and manages the Events Department while working closely with the Food and Beverage Director and other hotel departments.
- Supervises, empowers, leads, coaches, and motivates the Banquet team, including captains, food servers, and lead house attendants, towards achieving exceptional guest service results and complete associate engagement.
- Assists the hotel in reaching top box service scores on Meeting Planner surveys.
- Ensures thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
- Responsible for proactively reviewing staffing and equipment needs.
- Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage.
- Responsible for maintaining a high energy, positive, professional appearance.
- Responsible for developing innovative and creative décor for Banquet function space.
- Responsible for short and long-term banquet functions in the front and back of the house.
- Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement.
- Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
- Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
- Ability to develop ideas for special events and holiday functions.
Requirements
- Full-time position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.
- A true desire to understand and anticipate the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Must be proficient in general computer knowledge.
- Candidates should be extremely creative, innovative, detail-oriented, and organized.
- Hotel experience and a thorough understanding of all levels of banquet service.
- 2 years of minimal previous experience as an Event Services Manager/Assistant, Catering/Convention Services Manager/Assistant Manager, Event Services Captain, or Event Services Supervisor, typically with Hyatt.
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service.
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