Assistant Banquet Manager

hace 2 semanas

Barcelona, Barcelona, España Hyatt Corporation A tiempo completo

Job Summary

The Assistant Banquet Manager will play a key role in ensuring the success of banquet events at the hotel. This individual will assist the Department Head in managing event room set-ups, service, and maintenance of all banquet functions and equipment, as well as scheduling required staff for banquet functions.

This role requires a high level of attention to detail and the ability to work effectively in a fast-paced environment. The Assistant Banquet Manager will be responsible for providing support and guidance to the banquet team, as well as other departments in the hotel, to ensure a successful and effective event resulting in a positive guest experience.

Responsibilities

  • Support and manage the Events Department while working closely with the Food and Beverage Director and other hotel departments.
  • Supervise, empower, lead, coach, and motivate the Banquet team, including captains, food servers, and lead house attendants, towards achieving exceptional guest service results and complete associate engagement.
  • Assist the hotel in reaching top box service scores on Meeting Planner surveys.
  • Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
  • Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
  • Responsible for proactively reviewing staffing and equipment needs.
  • Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage.
  • Responsible for maintaining a high energy, positive, professional appearance.
  • Responsible for developing innovative and creative décor for Banquet function space.
  • Responsible for short and long-term banquet functions in the front and back of the house.
  • Create an environment establishing highest standards of quality service and ensure implementation through effective hiring, training, development, promotion, and continuous reinforcement.
  • Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
  • Perform daily walk-throughs in the banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
  • Ability to develop ideas for special events and holiday functions.

Requirements

  • Full-time position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.
  • A true desire to understand and anticipate the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Must be proficient in general computer knowledge.
  • Candidates should be extremely creative, innovative, detail-oriented, and organized.
  • Hotel experience and a thorough understanding of all levels of banquet service.
  • 2 years of minimal previous experience as an Event Services Manager/Assistant, Catering/Convention Services Manager/Assistant Manager, Event Services Captain, or Event Services Supervisor, typically with Hyatt.
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service.

About Hyatt

At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family, which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company. Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

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