Banquet Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Accor Hotels A tiempo completo

Lead Exceptional Banquets and Events

As a Banquet Captain at Fairmont Olympic Hotel, you will be responsible for managing and supervising the banquet floor, providing engaging, sincere, personalized service to our guests.

Key Responsibilities:

  • Attend Banquet Event Meetings and Pre-Conference meetings in the absence of the banquet manager or banquet director.
  • Ensure that all standards, procedures, and guest satisfaction objectives are met and exceeded on a consistent basis.
  • Provide personal service to all guests, fully aware and following the hotel standards and procedures.
  • Manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction, and recording it.

What We Offer:

  • $20.50 per hour + tips
  • Employee travel program offering discounted rates in Fairmont's and Accor worldwide
  • Parking/Commuting Discounts
  • Paid meal breaks with complimentary meals served in our Staff Dining room
  • Learning programs through our Academies
  • Medical, dental, vision insurance available for all full-time colleagues and their families
  • Additional supplemental insurance available
  • Free base employee-only medical insurance
  • 401K Retirement plans with a 4% match for all colleagues

Requirements:

  • Customer service experience preferred
  • Ability to work independently and prioritize responsibilities while handling a multitude of tasks, colleagues, and guest requests
  • Passion for guest service, strong guest service orientation, and training skills required
  • Excellent communication and customer service skills
  • Ability to work a variety of hours/days/holidays/weekends as business needs require


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