Banquet Operations Manager
hace 7 días
Lead Banquet Operations at Fairmont Olympic Hotel
As a Banquet Captain at Fairmont Olympic Hotel, you will be responsible for leading our banquet operations and providing exceptional service to our guests. This role is pivotal in managing and supervising the banquet floor, ensuring that all standards, procedures, and guest satisfaction objectives are met and exceeded on a consistent basis.
Key Responsibilities:
- To be an ambassador of the hotel, in and outside the workplace.
- To provide personal service to all guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests/visitors receive a warm welcome, cordially greeting them upon arrival to the banquet floor for their function.
- To assist staff members to ensure they maximize their service standards.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction, and recording it.
Requirements:
- Customer service experience preferred
- Ability to work independently and prioritize responsibilities while handling a multitude of tasks, colleagues, and guest requests
- Passion for guest service, strong guest service orientation, and training skills required
- Excellent communication and customer service skills
What We Offer:
- $20.50 per hour + tips
- Employee travel program offering discounted rates in Fairmont's and Accor worldwide
- Parking/Commuting Discounts
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Medical, dental, vision insurance available for all full-time colleagues and their families
- Additional supplemental insurance available
- Free base employee-only medical insurance
- 401K Retirement plans with a 4% match for all colleagues
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