Tech Support Professional
hace 3 días
Overview
RING, part of Amazon, specializes in smart home security products. Their flagship product is the video doorbell, complemented by security cameras. Users can monitor their homes in real-time, receive motion alerts, and engage with visitors via two-way audio. The RING system seamlessly integrates with various smart home devices, enhancing overall security and convenience.
Mission
The Ring Data Science and Engineering team focuses on building products and services for analytics and operational needs. They manage a portfolio of services that facilitate centralized data collection, aggregation, and standardized data models for analytics use cases. The goal is to accelerate innovation and promote data-driven decision making across all aspects of Ring's business.
Key Responsibilities
- Onboard technical and operational tasks from the Engineering team to the Support team
- Provide infrastructure support for incoming system issues, including extensive troubleshooting
- Work on operations and maintenance driven coding projects using Java, Perl, or shell scripts, and AWS technologies
- Support software deployment in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of two or more Digital products or components
- Customer notification and workflow coordination to maintain service level agreements
About the Team
Ring Data Science and Engineering is composed of three sub-organizations: Data Operations, Data Warehouse, and Data Science and Analytics. Originally established to drive Ring's data strategy, governance, architecture, analytics platforms, and business insights, they are now expanding their focus to support Blink, Key, and Sidewalk.
Salary Range
$80,000 - $110,000 per year
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