Tech Support Specialist

hace 4 semanas


Madrid, Madrid, España Vets Hired A tiempo completo

At Vets Hired, we are seeking a highly skilled and experienced Tech Support Specialist to join our team.

About the Role

We offer a competitive salary of $55,000 - $65,000 per annum, commensurate with experience, to support your professional growth and development in this exciting role.

Job Description

This is an exceptional opportunity to work with cutting-edge technology platforms, providing remote troubleshooting and technical support services to families, students, and employees. You will be responsible for ensuring seamless operation and integration of various technology platforms, including Help Desk operations, Chromebook management, inventory oversight, technical assistance, Google Workspace, Student Information System (SIS) administration, Learning Management System (LMS) administration, and system integrations.

Your key responsibilities will include:

  • Remotely configuring new Chromebooks with educational features for student use.
  • Managing inventory control and licensing of Chromebooks.
  • Diagnosing and repairing software or equipment issues for Chromebooks, PCs, and Macs using remote communication methods.
  • Responding to technical inquiries from school staff, parents, and students, providing guidance or referral as necessary.
  • On-boarding and off-boarding employees in corporate systems to maintain data integrity.
  • Maintaining records of support requests, inventory, and other activities for documentation and audit purposes.
  • Researching vendors and providing recommendations for equipment repairs and supply needs.
  • Coordinating the return of Chromebooks by issuing return labels.
  • SUPPORTING AND MANAGING DATA INTEGRATIONS BETWEEN INTERNAL AND EXTERNAL SYSTEMS, INCLUDING CRM, SIS, AND LMS.
  • Utilizing Excel formulas and automation to assist departments with repetitive tasks and complex data problems.
  • Providing ongoing training and support to school staff on various platforms.

You will have the opportunity to develop and deliver training materials to maximize the capabilities of staff within the organization's technology framework.

Requirements

To be successful in this role, you will need:

  • A minimum of a high school diploma or equivalent.
  • Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair.
  • Proficiency in Excel, Google Workspace applications, and Admin Console.
  • Knowledge of current and legacy cloud-based operating systems and office software.
  • Competence in utilizing diagnostic tools and following predefined processes.
  • Attention to safety practices related to personal computer use.
  • Strong record-keeping and documentation skills.
  • Creative problem-solving abilities with a focus on providing excellent customer service.
  • Strong communication skills, both written and oral, with an emphasis on collaboration and teamwork.
  • Ability to work independently and as part of a team.
  • Familiarity with evolving online technologies that support a virtual work environment.


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