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About Mygwork
Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
Job Summary
We are seeking a highly motivated and customer-focused Seller Engagement Associate to join our team in Barcelona. As a Seller Engagement Associate, you will play a critical role in supporting Amazon Selling Partners on their journey to grow their businesses and sell across Europe.
Key Responsibilities
- Provide world-class support to Merchants selling on Amazon, including prompt and efficient service, effective communication, and professional demeanor.
- Maintain a positive and professional team environment, contributing to a positive team environment and proactively aiding team members with difficult contacts as needed.
- Actively seek solutions through logical reasoning and data interpretation skills, identifying trends to appropriate channels, including improvement suggestions.
- Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve Selling Partner's issues and questions.
About the Team
We are a team born in 2018, with a diverse group of over 300 team members from 6 regions, representing more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. We work hard but also prioritize having fun.
Requirements
- Language: English + German
- 6+ months experience within a customer service/contact center environment would be an advantage.
- Demonstrated desire to expand skills into new areas
- Effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Computers & Internet savvy
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
- Process improvement awareness and experience
- Enthusiasm and strong self-motivation
- Strong prioritization and time management skills, with a high degree of flexibility
- Ability to embrace constant change with flexibility and good grace
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Preferred Qualifications
- German language is mandatory for this role.
- Other EU languages such as Italian, French or Spanish would be an advantage.
- Business acumen in areas of Global e-commerce and retail
- Committed Selling Partner advocate, drive process & tool improvements
- Good data analysis skill
- Expert in Excel and other office tools
