Customer Support Advisor

hace 7 días


Valencia, Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Company Overview

At Wibit Consulting & Services, we strive to improve the quality of life for our global community by developing trusted household and healthcare products. As a leading BPO/outsourcing company, we're seeking a talented Customer Support Advisor - German in Barcelona.

Job Description

We're looking for an exceptional candidate who can join our team and provide top-notch customer support services over the telephone and via email. This role involves ensuring smooth daily operations, handling customer inquiries with care, and responding to driver and passenger queries efficiently.

Key Responsibilities:

  • Handle customer contacts professionally and resolve issues promptly
  • Provide excellent customer service, exceeding expectations and building strong relationships
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Communicate effectively in both written and spoken German (native level)
  • Support drivers and passengers with timely responses to their questions or concerns
  • Follow internal processes and systems to resolve customer issues

Requirements:

  • Fluent German language skills (written and spoken)
  • Excellent communication skills in English
  • Experience in the customer service industry, preferably in a Contact Centre environment
  • Patient and empathetic approach to supporting customers
  • Able to work autonomously and as part of a team
  • Fast learner with a proactive attitude

Salary and Benefits

We offer a competitive salary range of €28,000 - €32,000 per annum, depending on experience, plus additional benefits including 24 holiday days, best-in-class people engagement activities, and ongoing training and development opportunities.

What We Offer:

  • Fully paid training for 4 weeks to prepare you for your role
  • Rotating schedule with 39 hours per week, Monday to Sunday
  • Two weekends off per month guaranteed
  • Access to specialized LinkedIn training courses
  • Option to sign up for discounted private health insurance
  • Referral program with bonuses
  • Employee Assistance Program for confidential guidance and support

About Us

At Wibit Consulting & Services, we value our employees' growth and well-being. Join our dynamic team and take advantage of our exciting career opportunities in a high-growth environment.



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