Lead Customer Support Manager for Digital Payments

hace 15 horas


Valencia, Valencia, España Wewow A tiempo completo

Company Overview: weWow is a dynamic scale-up revolutionizing the online payment landscape. Based in the Netherlands, they empower businesses to navigate digital transactions with ease and security.

A Day in the Life: As a Lead Customer Support Manager, you will lead a team of 20 Customer Experience Specialists, ensuring exceptional support, seamless onboarding, and secure experiences for OPP's customers. Your responsibilities include driving performance goals, maintaining effective communication with stakeholders, and fostering a customer-centric culture within the team.

Key Responsibilities:

  • Lead, mentor, and develop a team of customer support agents.
  • Foster a positive, customer-centric culture within the team.
  • Monitor and manage team performance, providing regular feedback, coaching, and support.
  • Implement strategies to enhance customer satisfaction through effective problem resolution.

What We Value in You:">You have a bachelor's degree in Business Management or any related field and +2 years of professional management experience in a comparable position and field, preferably in Customer Service or Quality. You have an intercultural CV and can speak professional English to engage within our international environment.

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