Technical Support Representative
hace 6 días
Company Overview
Head Hunt International offers exciting opportunities for experienced customer service and technology enthusiasts to work with leading tech brands in Athens, Greece. As a global recruitment agency, we provide access to rewarding jobs that foster personal and professional growth.
Salary
The estimated monthly salary is approximately €2,500-€3,000, plus two additional salaries per year, reflecting the company's commitment to providing competitive compensation.
Job Description
We are seeking a skilled Technical Support Representative to join our team in Athens. In this role, you will be responsible for:
- Identifying customers' needs and delivering appropriate solutions, including sales.
- Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner.
- Assisting customers to place an order and related issues.
- Answering customers' inquiries and troubleshooting or escalating technical issues they face, assisting customers with account issues.
- FOLLOWING standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
Required Skills and Qualifications
To succeed in this position, you will need:
- Fluent Polish language skills (not Italian).
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with communication skills that match.
- A positive and adventurous attitude.
- A willingness to learn and absorb knowledge.
Benefits
We offer a comprehensive package, including:
- Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with house searching process at no cost to you).
- Competitive monthly salary of €2,500-€3,000, plus two additional salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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