Technical Support Representative

hace 6 días


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Company Overview

Head Hunt International offers exciting opportunities for experienced customer service and technology enthusiasts to work with leading tech brands in Athens, Greece. As a global recruitment agency, we provide access to rewarding jobs that foster personal and professional growth.

Salary

The estimated monthly salary is approximately €2,500-€3,000, plus two additional salaries per year, reflecting the company's commitment to providing competitive compensation.

Job Description

We are seeking a skilled Technical Support Representative to join our team in Athens. In this role, you will be responsible for:

  • Identifying customers' needs and delivering appropriate solutions, including sales.
  • Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner.
  • Assisting customers to place an order and related issues.
  • Answering customers' inquiries and troubleshooting or escalating technical issues they face, assisting customers with account issues.
  • FOLLOWING standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

Required Skills and Qualifications

To succeed in this position, you will need:

  • Fluent Polish language skills (not Italian).
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with communication skills that match.
  • A positive and adventurous attitude.
  • A willingness to learn and absorb knowledge.

Benefits

We offer a comprehensive package, including:

  • Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with house searching process at no cost to you).
  • Competitive monthly salary of €2,500-€3,000, plus two additional salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.


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