Customer Service and Technical Support Representative

hace 6 días


Barcelona, Barcelona, España Head Hunt International A tiempo completo

At Head Hunt International, we're seeking an experienced Customer Service and Technical Support Representative to join our team. As a key member of our customer-facing department, you'll be responsible for delivering exceptional service and support to our clients in Greece.

About the Role

We offer a competitive monthly salary of 4,500 Euros, plus 2 extra salaries per year, providing a total annual remuneration of 54,000 Euros. Our comprehensive benefits package includes healthcare benefits, numerous discounts, and full training by certified instructors.

Job Description

This is a unique opportunity for someone with a passion for customer service and technology to work with a world leader in the industry. Your primary responsibilities will include:

  • Identifying customers' needs and delivering appropriate solutions, including sales.
  • Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner.
  • Assisting customers to place an order and addressing related issues.
  • Answering customers' inquiries and troubleshooting or escalating technical issues they face, assisting customers with account issues.

You'll also have the opportunity to work collaboratively with your colleagues to exchange ideas and solutions, while developing your skills and knowledge through our professional growth and development programs.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Fluent Slovenian and English language skills.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
Benefits

In addition to your competitive salary and comprehensive benefits package, you'll enjoy:

  • Complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and support with the house searching process.
  • Professional growth and development opportunities.
  • Special events and community and social responsibility initiatives.
  • Free online Greek language courses.


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