Technical Support Specialist
hace 3 semanas
Job Title: Technical Support Advisor
About the Role: We are looking for a skilled Technical Support Advisor to join our team at Jujur. As a Technical Support Advisor, you will be responsible for providing top-notch support to our clients via phone, email, and chat, as well as resolving technical issues and providing training to clients on the use of our systems.
Key Responsibilities:
- Provide 1st level IT support to clients via phone, email, and chat
- Resolve technical issues and provide training to clients on the use of our systems
- Work closely with the client's 2nd level service organizations and external service providers
- Monitor IT requests and issues in the client's ITSM system
Requirements:
- Proficient in German and advanced English
- Experience in 1st or 2nd level IT support, ideally in a large company environment
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
- Analytical approach to complex issues
- Experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4
What We Offer:
At Jujur, we offer a competitive remuneration package, full paid training, career development programs, and a dynamic and creative team environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
Work Schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)
Location: On-site in the centre of Barcelona
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